Unicity International, a global health and wellness company, is seeking commercial advisors/agents to join our customer service team in Bogot�. This role focuses on serving the Latin markets in the United States, Canada, and Puerto Rico.

Position Details:

- Schedule: Monday to Friday

- Hours: 40 Hours weekly

- Location: North Bogot� Office - Near 93 Park

Skills Requirements:

- Minimum of 1 year of experience in Customer Service (Inbound and Chat campaigns)

- Market knowledge

- Ability to address and resolve PQR (Petitions, Complaints, and Claims) on first contact

- Strong documentation skills

- Adherence to KPI indicators

- Proficiency in data analysis and interpretation

- Multitasking abilities

- Basic Excel skills

- English proficiency at B2 level or higher both written and spoken

Job Responsibilities:

- Provide information about products and services to customers and resolve their issues.

- Create and manage customer accounts.

- Update customer records with accurate information.

- Address and resolve product or service complaints by clarifying the customer's issue, determining the cause, selecting the best solution, and following up to ensure resolution.

- Process customer adjustments to maintain financial accounts.

- Recommend potential products or services to management based on customer needs and information.

- Prepare reports on products or services by collecting and analyzing customer information.

- Contribute to team efforts by achieving related results as needed.

If you are passionate about customer service and meet the requirements, we encourage you to apply and become a part of our dedicated team at Unicity International.