Global Merchant & Network Services (GMNS) brings together American Express' merchant-and network related businesses to enable a sharp focus on using the power of our network to provide unique value to all our mutual customers. The organization manages the relationships with the millions of merchants around the world that accepts American Express and runs the company’s payment network and manages bank partnerships globally.
Global Strategy and Operations (GSOP) is looking for a Senior Manager - Regulatory Change & Inventory Management (RCIM) focused on ensuring program governance and compliance oversight is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.
Responsibilities
The Senior Manager RCIM will:
- Execute on the RCIM Program Governance and Oversight framework, offering support, training and risk advice to front-line business teams regarding execution plans for changes linked to new or updated laws and regulatory mandates that affect the GMNS business.
- Provide central oversight on complex, multi-market RCIM efforts including consolidating views of workstream deliverables, highlighting status & risks to senior leadership and ongoing oversight around management / mitigation of RCIM risks.
- Utilize Tiering models to determine risk level of specific RCIMS and complete impact & gap assessments with the business on appropriate RCIMs.
- Drive the ongoing enhancement of the GMNS RCIM program governance framework to optimize oversight processes, tools, templates, impact & risk assessments and training for front-line business teams, thereby strengthening risk management and supporting effective decision-making within the business unit.
- Conduct analysis on regulatory trends and present to sr. leadership and key stakeholders
- Provide quality assurance activities in the creation and review of standard operating procedures (SOPs) and controls related to regulatory change efforts, ensuring that operational documents are complete and accurate.
- Track & report RCIM applicable metrics, KRI limits, trends and risk appetite for GMNS to ensure operational and regulatory risks are managed within agreed thresholds and leverage these metrics to help detect concerning rises in emerging problems, then escalate and flag concerns accordingly in risk committees/forums.
- Present details of specific regulatory initiatives and risks at appropriate control forums for GMNS, interfacing with org-wide governance processes and committees (e.g., BU Risk Management Committees/Risk Forums) and share insights and lessons learned across appropriate forums.
Qualifications
Required Qualifications:
- Comprehensive experience in operational risk management. Understanding of critical operational risk management lifecycle activities.
- Demonstrated experience in program governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards.
- Demonstrated experience in providing oversight and quality assurance for operational or risk management processes.
- Strong project management, communication, presentation and interpersonal skills.
- Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and assess/evaluate risk scenarios effectively.
Preferred Qualifications: 3-5 years of experience in at least one of the following:
- Translating operational risk strategy and appetite into execution guidelines.
- Oversee the implementation of the operational risk governance frameworks.
- Communicating and ensuring understanding and adherence to operational risk procedures and standards.
- Experience in financial services industry, with a particular focus on regulatory change adherence.
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
About Company
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit out Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
Company
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.