Company Overview

Samsung SDS is the digital arm of the Samsung group and a global provider of cloud and digital transformation innovations. Samsung SDS delivers enterprise-grade solutions and services in cloud, secure mobility, analytics / AI, digital marketing and digital workspace. We enable our customers in government, financial services, healthcare, and other industries to drive business in a hyper-connected economy helping them to increase productivity, safeguard assets, and make smarter decisions.

Position Summary

Samsung SDSA is seeking a passionate Network Engineer to join the Network Operations Team at our state-of-the-art Samsung Semiconductor Manufacturing facility in Taylor, TX. In this role, you will monitor, support, maintain, manage, troubleshoot, address tickets, and implement network projects. This position will work alongside a team of experienced network engineers and provide excellent customer service with a focus on high network availability in a 24x7 environment. The role requires participation in an on-call rotation and will be responsible for network support for all enterprise network aspects, including technical support, audits, and projects. The ideal candidate must be energetic, proactive, a strong team player, eager to learn, have a strong sense of responsibility, great at following instructions, and adhere to standard operating procedures. They must be able to communicate effectively with all levels of the organization. To be successful in this role, the candidate should possess strong knowledge of network engineering concepts, with experience in supporting and maintaining network infrastructure devices such as Cisco switches, routers, PAN firewalls, F5 load balancers, and Cisco wireless controllers. This fully onsite role requires living within a 1-hour drive from Taylor, TX. Occasional work will be at the Samsung Austin Semiconductor location in northeast Austin, TX. for project collaboration and onboarding.

Responsibilities

Support network lifecycle management: Design, implement, manage, troubleshoot, and support critical network devices, such as Cisco switches, routers, PAN firewalls, F5 load balancers, Cisco wireless controllers, and access points in a fast-paced environment at a crucial manufacturing facility.

Handle system requests and tickets, which involve defining solutions for internal customers, planning, preparation, deployment, implementation, monitoring, and documentation.
Responsible for planning and executing multiple projects related to infrastructure expansion, replacement, upgrades (HW/SW), and other IT-related tasks.
Proactively monitor network performance, escalate and resolve issues as needed following standard procedure and meeting internal Service Level Agreements (SLAs).
Support the team by providing onsite and after-hours support as required, and participating in an on-call rotation.
Execute lab tests for validating solutions, bug fixes, impact analysis, and other IT-related tasks.
Work with vendors and Internet Service Providers (ISPs) for issue escalation, maintenance windows, RMA processing, and other IT-related tasks.
Follow standard operating procedures, checklists, and conform to corporate change-control and policies.
Support the network team with multiple internal tasks, including inventory management, hardware staging, peer review, audits, IP address management and assignment, and other IT-related tasks.
Create reports as needed by management and maintain weekly reports.
Maintain comprehensive documentation for all network systems (LAN/Data
Center/Wireless/firewalls/load balancers, etc) and conduct knowledge transfer to the team.