What it’s like to be a Federated Client Service Representative

When our clients have a question, we need an exceptional Client Service Representative to manage the relationship and provide excellent customer service ensuring that every interaction is a great experience, with efficient flawless service standards.

The most important characteristics for our CSR’s are attention to detail and communication, working in a fast-paced office supporting a number of sales agents you’ll be the go-to person in the office for questions from your colleagues. 

We want your talent!

If you are great at: 

• Customer Service

• Handling high volumes of requests in a timely and accurate manner

• Assisting team members

• Working with different departments to ensure a quick and accurate flow of information

If you have:

• Post-Secondary education (College or University)

• 2 years of front-line Customer Service experience

• A valid OTL (Other Than Life) license, or are open to obtaining your OTL license

• Exceptional communication skills

• Proficiency in Microsoft Office applications

• Team-first mentality

We really mean it when we say we put you first. Here are a few ways how:

• Hybrid work! You get to work from the office and at home 50/50, allowing you to manage both worlds with the ease and flexibility you need.

• We help you prioritize your well‑being from day one through early leave days, wellness programs, rewards, and recognition programs.

• We are invested in helping you grow your career through education assistance to complete your CIP, FCIP, CRM or other courses, internal mobility, leadership training, and mentoring programs.

• NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days.

We’re committed to pay transparency and fairness. The base salary range for this contract role is $45,000 – $60,000, which reflects the expected base pay for the position. As this is a contract opportunity, compensation is limited to base pay only and does not include a Total Rewards package. The actual base salary offered may vary depending on your experience, skills, and alignment with the role. We’re also open to candidates at different levels, so if this range doesn’t quite match your expectations, we still encourage you to apply.

This is a real opportunity — we’re actively hiring. If the role sounds like a good fit, we’d love to hear from you.

We also want to be transparent about our hiring process. While one of our systems includes AI capabilities, over 99% of our screening is done by real people. We believe in thoughtful, human‑centered hiring decisions and are committed to giving every application the attention it deserves.

Who we are:

We’re Federated Insurance. We’ve proudly been serving Canadian businesses for 100 years. We have a reputation for being one of Canada’s leading commercial insurance providers. Our employees are dedicated to focusing on our customers’ unique needs and we go above and beyond to help Canadian businesses have a safer and brighter future. We’re a company of passionate people who put people first. Do you want to join a team that believes in working hard – and having fun at work – all while making a difference? Look no further than Federated. 

At Federated we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.