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Posted 3w ago

IT Support Technician

@ Catholic Charities Serving Central Washington
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Richland, Washington, United States
$25-$29/hrOnsiteFull Time
Responsibilities:Provide support, Troubleshoot hardware, Configure desktops
Requirements Summary:1 year IT hardware/software experience; HS diploma; advanced IT certifications preferred; must have valid WA driver's license with liability insurance; strong customer service and communication skills.
Technical Tools Mentioned:Microsoft Office 365, Windows 10/11, Windows Server 2016/2019/2022/2025, Active Directory, DHCP, DNS, Group Policy, Mobile Device Management
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Job Description

Position Summary:



The IT Support Technician is responsible for providing technical support to the end users in Catholic Charities and Catholic Charities Housing Services, and other designated users. This position requires excellent customer service, working in a team environment to triage and address technical end user issues and the capacity to work independently to complete tasks and projects as directed.



Primary Responsibilities




  • Provide technical support to users by researching and answering questions, troubleshooting problems, maintaining workstation, and local machine network performance

  • Troubleshoot and resolve hardware, software, and peripheral issues (PCs, laptops, printers, mobile devices, etc.)

  • Set up, configure, and maintain desktops, laptops, and related equipment. Assist with account setup, password resets, and user access requests

  • Monitor compliance with service agreements

  • Improve system performance by identifying problems and recommending changes

  • Update job knowledge by participating in education opportunities

  • Travel to other offices as requested with a company provided vehicle (when available) or through mileage reimbursement

  • Assist in onboarding/offboarding processes, including preparing and collecting IT equipment

  • Maintain inventory of IT hardware, software licenses, and supplies

  • Track all staff technical support requests and maintain documentation in a ticketing system - 2025

  • Implement updates and development changes to company computers systems and network

  • Assist with procurement/installations of new computers, software and other IT related equipment

  • Assist with operation monitoring and maintenance of the network

  • Assist with phone, voicemail and conferencing systems for all office locations

  • Create and update employee phone and voicemail accounts

  • Configure Dial-in-Direct (DID) extensions

  • Participate in an on-call rotation to respond to IT emergency (911) pages

  • Assist with video conferencing needs



Perform other duties as assigned