Primary Purpose:
To support the Region 16 Education Service Center (ESC) by providing administrative assistance accurately and efficiently to ensure quality results in a professional and timely manner.
Qualifications:
Education/Certification
- High School diploma or GED required
Skills
- Two years job-related experience required
- Required proficiency in Microsoft Office Suite, spelling, punctuation, and grammar
- Skilled in general office procedures including answering telephone, filing, data entry, and maintaining an organized workspace
- Must be service-oriented, a team player, self-motivated, and responsible to complete all assignments
- Exhibits tact and relates well to people
- Ability to handle multiple tasks under pressure with ease
- Projects a positive, professional, organizational image through in-person and phone interaction with customers
Working Conditions:
- Tools/Equipment Used: Standard office equipment including personal computer and peripherals
- Posture: Must be physically able to tolerate prolonged sitting, frequent standing; occasional bending/stooping, pushing/pulling, twisting, and standing
- Motion: Must be physically able to tolerate frequent standing and walking, repetitive hand motions, frequent keyboarding and use of mouse; occasional reaching, occasional driving
- Lifting: Must be physically able to tolerate regular light lifting and carrying (less than 15 pounds); may require occasional heavy lifting and carrying (45 pounds or more)
- Environment: Must be physically able to work inside; tolerate frequent districtwide travel and occasional statewide travel; regular exposure to noise
- Mental Demands: Must be able to work with frequent interruptions; maintain emotional control under stress; work prolonged or irregular hours on occasion
- Regular Attendance is an essential function
Major Responsibilities and Duties:
- Provides front-desk and reception coverage on an as-needed/substitute basis when primary staff are absent, including routing calls, greeting visitors, and directing deliveries.
- Performs related reception duties during coverage periods, such as managing Lost and Found entries, basic mailroom tasks, and postage/cash box support.
- Performs general Administrative Assistant duties, including the handling of correspondence, answering telephones, accurately recording messages and service requests, and filing material in a retrievable system.
- Prepares correspondence, reports, required forms, registrations, copying, printing, and mailings.
- Assists in the completion of projects including binding, collating, addressing, and distributing final projects and reports.
- Maintains files and records as assigned.
- Proofreads communications for content, style, grammar, and spelling errors.
- Conducts full New Hire Orientation and provides complete onboarding support when the Onboarding and Talent Development Specialist is absent.
- Provides clerical HR support as directed, such as file conversions, faxes, and routine organizational chart or system updates.
- Maintains professional relationships with clients and vendors.
- Assists other Administrative Assistants as needed.
- Maintains a functioning cell phone and is accessible through this phone as deemed appropriate by the service area director.
- Reports for work ready to perform responsibilities.
- Performs duties that directly and/or indirectly impact student performance in Region 16.
- Maintains a professional level of confidentiality regarding all ESC matters.
- Supports the mission, goals, and objectives of the ESC strategic plan.
- Upholds and adheres to safety rules and policies of the ESC safety program.
- Performs professional responsibilities as required by ESC policies, processes, and procedures.
- Manages time, calendar, and job responsibilities to meet deadlines.
- Meets proficiency levels of required technology skills as outlined by the supervisor.
- Incorporates appropriate technology in daily work and exhibits continual growth in technologies as outlined by supervisor.
- Performs other duties as assigned.
Supervisory Responsibilities:
Supervises and evaluates the performance of the following:
- None