About the role

The Intake Specialist position aims to ensure that all CHNY Youth's immediate needs are lovingly met. In addition, the incumbent of this role will aid in creating a sense of community amongst youth and staff as the primary point of contact to welcome Youth into the CHNY environment.

What you'll do

• Cultivate a welcoming and loving environment while maintaining a high level of customer service.
• Maintain consistent, up-to-date knowledge of CHNY's daily census and calculate census reports.
• Greet the youth in a friendly and welcoming manner.
• Ensure that newly-intake candidates meet the qualifications required to be accepted into the CHNY community.
• Verify the identity of all newly intake youth. 
• Ensure that all youth who are go through re-intake have completed all requirements to be considered for re-intake 
• Guide youth through orientation to ensure a successful transition to the CHNY environment.
• Ensure youth are aware of all 72-hour requirements to maintain residency at CHNY. 
• Conduct intake assessment and document all findings within ETO 
• Escort youth to the care of their assigned floor and act as a point of contact as the youth becomes familiar with CHNY
• Issue and update the welcoming packet as needed 
• Refer youth to alternative resources when necessary and create/leverage community resources.
• Handle high call volumes and answer inquiries regarding youths within our programs and services. 
• Ensure all documents of youth, who got through re-intake, are accessible and up to date.
  
  

Qualifications

• At least one (1) year of work with at-risk youth and  knowledge of Covenant House services
• A high school diploma is required, and/or a BS/BA is preferred.
• Bilingual is preferred 
• A valid driver’s license is a plus