-
JOB SUMMARY
-
The Scheduling Representative is responsible for making appointments for patients following medical practice procedures. Tasks may be integrated into other positions such as receptionist, registration clerk, or medical assistant.
-
-
JOB REQUIREMENTS
-
Minimum Education
-
High school diploma or general equivalency diploma (GED)
-
-
Minimum Work Experience
-
Minimum one year of experience in an appointment scheduling position
-
-
Required Licenses/Certifications
-
Required Skills, Knowledge, and Abilities
-
Knowledge of medical practice protocols related to scheduling appointments
-
Knowledge of manual/computerized scheduling systems
-
Knowledge of customer service principles and techniques
-
Skill in communicating effectively with physicians/clinicians about scheduling preferences
-
Skill in maintaining master appointment schedule via manual or computerized means
-
Skill in producing reports about appointment patterns as needed
-
Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly
-
Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency
-
Ability to analyze situations and respond appropriately
-
-
-