Role Summary

The Technical Business Analyst drives business and data solutions across enterprise systems. This role operates at the intersection of business operations, application delivery, and data-driven initiatives, including AI-enabled use cases.

This position carries equal responsibility for solution definition, project execution, quality and governance validation, and AI/data-related initiatives. The role works closely with IT leadership to implement future-forward applications and processes while ensuring that core business operations remain stable and well supported.

The role requires a structured, detail-oriented individual who can lead assigned solution initiatives without direct authority over developers.

Key Responsibilities

• Partner with IT leadership and development teams to implement new applications and process improvements aligned with business goals.
• Drive AI-related initiatives through content development, use-case definition, and output validation.
• Validate data outputs, ETL processes, and reports for accuracy and business alignment.
• Lead business requirements gathering, documentation, and traceability from concept through delivery.
• Coordinate project activities, including task tracking, dependencies, schedules, and stakeholder communication.
• Define and execute quality processes, including test plans, UAT coordination, and defect management.
• Ensure changes align with governance standards, controls, and audit expectations.
• Support production systems by assisting with issue analysis, validation, and documentation updates.
• Produce and maintain standard business and operational reports.

Required Qualifications

Education / Experience

• Bachelor’s degree in information systems, Business, or equivalent experience.
• 5+ years as a Project Manager, Software Implementer, or Business Analyst working between IT and business teams.
• Demonstrated experience leading cross-functional work without direct authority.

Core Skills (Required)

• Business requirements and traceability
• Project coordination and delivery tracking
• QA and UAT leadership
• Data validation and reconciliation
• Strong documentation and communication
• Working knowledge of SQL or reporting tools
• Understanding of governance, controls, and change management

Preferred / Plus

• Experience supporting AI or automation initiatives
• Exposure to data warehouses or ETL processes
• Familiarity with IBM i or ERP environments
• Experience with Agile or hybrid delivery models
• Experience with BI tools (Power BI, Tableau, etc.)

Personal Attributes

• Able to drive outcomes through influence rather than authority
• Organized and execution-focused
• Comfortable balancing operational support with forward-looking initiatives
• Clear communicator with technical and non-technical stakeholders
• Strong sense of ownership and accountability

Work Conditions

• Occasional evening or weekend work during major releases
• Office-based work with standard computer equipment
• Some travel may be required