The SITE SUPERINTENDENT acts as the assistant to the Leasing Agent.  The purpose of the SITE SUPERINTENDENT is to oversee the daily operations of the property and ensure that the property objectives are met. These objectives will include maximizing occupancy levels and property values as well as maintaining the physical appearance and upkeep of the complex. 

Duties and Responsibilities

Conduct all business in accordance with company policies and procedures, Fair Housing laws, Americans with Disabilities Act, Fair Credit Reporting Act, Section 8 and all other laws pertaining to multifamily housing. 

Financial

• Oversees all daily operations of      the property, including:

· Ensure that all rents are collected when due and posted in a timely manner. Makes sure that all bank deposits are made daily. Performs evictions, utility cut-offs, and tenant notices as required on delinquent rents.

· Provide constant vendor/contractor communications concerning work scheduling, billings, vendor relations, W9’s, and certificates of insurance. Resident Manager is responsible for approving and submitting all invoices in a timely manner to corporate office for payment.

· Maintain all on site local and state licenses.

· Oversee all daily operations of the property.

Administrative/Office

• Review      and respond to incoming emails and phone calls promptly. 
• Ensure      that lease files are submitted to the Leasing Agent promptly and upon      request. 
• Assist      the Leasing Agent with rental applications and signs new move-in contracts      and addenda
• Conduct      property inspections with local housing authorities, local, regional and      national government agencies, property owners, and IMI Asset Management      team, as needed
• Ensure      that the property meets all requirements as outlined in IMI audits and      regulatory agency audits as needed
• Responsible      for office opening as scheduled, oversee the physical appearance of the      complex to include the office, grounds, and common areas
• Attend      assigned training courses as defined by the IMI*  
• Maintain      accurate, detailed records on all aspects of management activity on a      daily, weekly, and monthly basis

Resident Relations

• Maintain positive employee service      attitude.

· Complete periodic inspections with residents of move-in/move-outs.

· Perform occupied unit inspections as required by IMI policies.

· Follow IMI policies and procedures to maintain positive resident communications; e.g., resolving complaints, service requests, etc.

Maintenance

· Physically walk and inspect the entire property on a regular basis to verify the condition of the overall property, common areas, and vacant apartments. 

· Clean units, as needed, to prepare for unit turns. 

· Oversee the completion of work orders to ensure the repair and upkeep of units are current.

· Ensures that property hallways, restrooms and all common areas are clean and presentable at all times

Marketing/Leasing

· Show apartments, handle incoming phone calls from prospective new residents and completes appropriate paperwork as directed by the Leasing Agent.

· Attend monthly meetings, as assigned.

· Stress the importance of maintaining current phone numbers and email addresses of prospects and residents in order to maintain accurate system data

Safety

· Reports all liability and property incidents to the corporate office immediately. Ensures that all workers' compensation claims are reported and proper paperwork is completed.

General

· Performs any additional duties or tasks as assigned by the Regional Manager or IMI.

· Strives for superior customer service in all areas, including customer service within the company as well as outside the company with residents and vendors.

Qualifications & Requirements

Experience in management preferred. Must have a background in supervision and a successful track record of accomplishments. 

• Must      maintain a professional and courteous approach with residents, visitors,      contractors, and fellow employees. 
• Must      have the necessary tools to effectively complete tasks outlined      above. 
• Must      have the ability to follow oral and written instructions and be able to      maintain effective and cooperative working relationships.

· High School diploma or equivalent required; college degree preferred.

Physical Abilities: To perform this job successfully, an individual must be able to:

• Regularly stand, climb, walk, hear/listen, talk
• Frequently lift up to 50-100 pounds, pull/push, carry,      grasp, reach
• Occasionally sit, crawl, stoop, kneel
• Clearly see 20+ feet, with or without corrective      lenses, ability to focus

Mental & Other Skills/Abilities: To perform this job successfully, an individual must have the:
 

Adaptability: ability to adapt to changes, delays or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation.

• Analytical Ability: ability to maintain focus for      extended periods of time; ability to complete research projects with      resourcefulness and persistence; ability to synthesize complex or diverse      information; ability to use intuition and experience to complement      existing data.
• Attendance: ability to consistently arrive and be able      to work as scheduled.
• Computer/Technical Ability: working knowledge of: Word      Processing software, Internet software
• Dependability: ability to follow instructions, both in      written and verbal format; ability to respond to management direction;      ability to complete tasks on time or notify the appropriate person with an      alternate plan when necessary.
• Interpersonal Skills: ability to maintain satisfactory      relationships with others, excellent customer service skills and a good      overall understanding of appropriate human relations. Awareness of and      sensitivity to the service population's culture and socioeconomic      characteristics.
• Judgment: ability to make prudent and timely      decisions; ability to exhibit sound and accurate judgment; ability to      explain reasoning for decisions.
• Language Ability: ability to read and interpret      documents such as safety rules, operating and maintenance instructions,      and procedure manuals; ability to write routine reports and      correspondence; ability to speak effectively before customers or employees      of organization.
• Motor Coordination: the ability to coordinate eyes,      hands, fingers, and feet accurately and handle precise movements.
• Problem Solving Ability: ability to identify and/or      prevent problems before they occur; ability to formulate alternative      solutions to problems when necessary; ability to transfer learning from      past experiences to new experiences of similar nature.
• Quality Management: ability to complete duties, on      time and with absolute precision, at least 95% of the time; ability to      edit the accuracy and thoroughness of one's work as well as the work of      others; ability to constructively apply feedback to improve performance,      ability to generate ideas to improve and promote quality in work.
• Reasoning Ability: ability to apply common sense      understanding to carry out instructions furnished in written, oral, or      diagram form; ability to deal with problems involving several concrete      variables in standardized situations.

Workplace Environmental Conditions
 

While performing the essential duties/responsibilities of this job, the employee will be:
 

Noise Conditions: exposed during a shift to constant or intermittent sounds at moderate to loud levels of sound dependent upon the activities of the property.

• Heat: subject to high temperatures
• Cold: exposed to low temperatures

Atmospheric Exposures: exposed to dusts, fumes, vapors, or mists

Computer Skills: 

Word processing software, spreadsheet software, Internet, e-mail software, and on-site rental system software (YARDI Voyager). Office Equipment: Personal computer, calculator, typewriter, copy machine, fax machine, telephone, key machine. Work Hours :As needed. Must be available evenings, nights and weekends for staffing needs and emergencies.

EDUCATION/TRAINING

· High School diploma or equivalent required; college degree preferred.

DRIVING REQUIREMENTS

· Frequent need (10% to 15% of the time) to utilize personal transportation to inspect properties and surrounding neighborhood, and to make trips to the bank.

· Must have valid driver's license and automobile insurance.

ADDITIONAL REQUIREMENTS

· Employees must fulfill the performance standards of this position and comply with policies, rules and procedures of the company, including those set out in the IMI Employee Handbook, or otherwise communicated (verbally or in writing) to employees.

· This job description is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification and addition as deemed necessary by the company. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by the Regional Manager and/or IMI Asset Management Team.

· This job description does not constitute an employment contract between the company and any employee.

· All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

· The job responsibilities of this position may include cross-training in other functions or positions to ensure satisfactory operation of the property or work area.

Salary DOE. Infinity Management & Investments, LLC is an Equal Opportunity Employer and a Drug Free Workplace.

This is an hourly position and includes free housing as an employee.