h/care was born in 2018 with a serendipitous meeting between two visionary healthcare entrepreneurs as they waited for their elevator in Birmingham, Alabama. United by a shared passion for transforming post-acute care, they spent thousands of hours visiting agencies, listening to caregivers, and gathering feedback from residents and their families. This journey culminated in the founding of h/care in 2023-a company built on a foundation of high touch, high tech, and unwavering trust, dedicated to delivering exceptional care and experiences for both our internal and external customers.

The Community You Will Join

At h/care, we are passionate about transforming the way home-based healthcare is delivered. As part of our Phoenix home health agency, you will be joining a team that is deeply rooted in the local community, committed to providing exceptional care, and dedicated to building meaningful relationships. Our local h/care team thrives on collaboration, innovation, and compassion, ensuring every patient receives care that is high-touch, high-tech, and built on trust. We foster a welcoming and supportive environment where every team member's contribution is valued. You'll be part of a mission-driven organization that prioritizes both the success of our team and the well-being of our patients, making a lasting impact in the lives of those we serve.

h/care's Unique Approach to Care

At h/care, we're revolutionizing healthcare delivery for patients and families of all ages. Frustrated with unpredictable and impersonal care experiences? We've got the solution. Our team of healthcare experts and entrepreneurial leaders has developed the PerfectVisit™ - a standardized approach ensuring high-quality, consistent care every time. By combining compassion with cutting-edge technology, we deliver transformative home-based services, from health visits to hospice care. We implement the Entrepreneurial Operating System ("EOS") to streamline decision-making, cutting through bureaucracy and eliminating unnecessary red tape. With h/care, you're not just receiving a service; you're experiencing care built on community, dignity, and trust. Available 24/7, we ensure you're never alone in your healthcare journey.

The Impact You Will Have

At h/care, we believe every patient deserves compassionate, high-quality care in the comfort of their home. As a Certified Occupational Therapy Assistant (COTA), you will be a vital part of our care team, working directly with patients to support their recovery and independence through personalized therapeutic interventions.

Your mission: Collaborate with occupational therapists to implement treatment plans, assist patients in regaining their ability to perform daily tasks, and provide education to families for continued care at home. You'll help bridge the gap between recovery and independence, ensuring patients feel supported every step of the way.

Key Responsibilities

Patient Care Excellence

• Implement Therapeutic Activities: Administer occupational therapy treatments as outlined by the supervising Occupational Therapist (OT), focusing on enhancing patients' abilities in daily living and work-related tasks.
• Monitor Patient Progress: Observe and document patients' responses to therapy, reporting significant changes to the OT to ensure effective adjustments to treatment plans.
• Patient and Family Education: Instruct patients and their families on home exercise programs, therapeutic techniques, and the use of adaptive equipment to support continued progress outside of scheduled therapy sessions.

Productivity and Efficiency

• Manage Caseload: Maintain an organized schedule to meet productivity standards, ensuring timely and effective delivery of therapy services to all assigned patients.
• Documentation: Complete accurate and timely records of patient treatments, progress notes, and billing information in compliance with h/care's policies and regulatory requirements.

Team Collaboration

• Interdisciplinary Communication: Collaborate with OTs, physical therapists, speech therapists, nurses, and other healthcare professionals to coordinate comprehensive patient care.
• Participate in Team Meetings: Attend and contribute to case conferences, staff meetings, and in-service training sessions to promote continuous improvement and share insights on patient care strategies.

Compliance and Professional Development

• Adhere to Standards: Follow all applicable laws, regulations, and ethical standards governing occupational therapy practice, including maintaining current state licensure and certifications.
• Continuing Education: Engage in ongoing professional development activities to stay current with advancements in occupational therapy practices and enhance service delivery.

A Typical Day

• Morning Strategy Session: Begin the day by reviewing key performance indicators (KPIs) and market analytics to identify high-potential referral sources and areas for growth. Develop a targeted outreach plan for the day, focusing on building relationships with hospitals, physicians, and community organizations.
• Communication with the Team: Maintain consistent communication with your therapy lead and clinical supervisor to address any patient concerns, share progress updates, and align on care plan adjustments. Collaborate with other team members to ensure a cohesive approach to patient care.
• Documentation: Complete visit documentation on the same day, ensuring accuracy and compliance with regulatory standards. Record patient progress, treatments provided, and any observations that may impact the care plan.
• Productivity Focus: Stay on track to meet productivity goals by efficiently managing your schedule and completing all assigned visits and documentation within the same day.
• Afternoon Check-Ins: Touch base with your therapy lead to report progress or seek guidance on challenging cases. Attend any virtual or in-person team meetings to align with organizational goals and patient care standards.
• Patient and Family Education: Educate patients and their families on how to continue therapeutic exercises, use adaptive equipment, and maintain progress between visits.
• End-of-Day Review: Reflect on the day's accomplishments, address any unresolved issues, and prepare for the next day's patient visits. Submit all completed documentation and communicate any urgent matters to the therapy lead or clinical supervisor.

Your Expertise

• Education: Associate degree from an accredited Occupational Therapy Assistant (OTA) program is required. Bachelor's degree in a related field is a plus.
• Licensure: Active and unrestricted Certified Occupational Therapy Assistant (COTA) license in the state of practice is required.
• Experience: At least 1–2 years of experience in home health or rehabilitation settings, with a demonstrated ability to work independently in patient care.
• Therapeutic Expertise: Proven ability to implement treatment plans under the supervision of an Occupational Therapist, focusing on patient-specific goals and functional outcomes.
• Home Health Knowledge: Familiarity with Medicare, Medicaid, and home health care regulations, including documentation requirements and care planning.
• Communication Skills: Strong interpersonal and communication skills, with the ability to effectively engage patients, families, and the care team.
• Organizational Skills: Demonstrated success in managing schedules, completing documentation promptly, and prioritizing multiple patients needs efficiently.
• Tech-Savvy: Proficient in electronic health record (EHR) systems such as WellSky, with the ability to leverage technology for accurate documentation and care coordination.
• Patient-Centered Focus: A commitment to providing compassionate, high-quality care and empowering patients to achieve their rehabilitation goals.

Your Work Environment

• Location: Primarily based in patients' homes, with travel required within the service area. You will work independently while staying connected to the care team for support and collaboration.
• Pace: A dynamic, patient-centered environment that requires managing multiple visits and tasks daily, ensuring timely and effective therapy delivery.
• Challenges: Adapting to diverse home environments, addressing unique patient needs, and balancing productivity requirements with quality care.
• Team Collaboration: Maintain close communication with the Occupational Therapist, therapy lead, and clinical supervisor to ensure seamless patient care and support.

How Success Will Be Measured

• Patient Outcomes: Achieving patient-specific goals and improving functional independence.
• Productivity Standards: Completing assigned visits, documentation, and care tasks within the same day to meet productivity benchmarks.
• Patient Satisfaction: Earning positive feedback from patients and families regarding care quality and support.
• Clinical Excellence: Ensuring high standards of therapy delivery, adhering to treatment plans, and maintaining compliance with regulatory and organizational guidelines.
• Collaboration: Proactively communicating with the care team to address patient needs and contribute to a cohesive approach to therapy and care.
• Compliance: Accurate and timely documentation that meets all Medicare, Medicaid, and agency standards.

Our Commitment to Inclusion & Belonging

h/care is dedicated to fostering a diverse and inclusive workforce. We believe that embracing a variety of perspectives drives innovation, enhances engagement, and enables us to attract top-tier talent to provide the best services and solutions. We welcome applications from all qualified individuals. If you require assistance or a reasonable accommodation during the application and recruitment process, please reach out to us at: [email protected]