The Service Coordinator is responsible for providing support to current customers through clear communication and high-level problem solving and troubleshooting for industrial machinery and equipment. 

RESPONSIBILITIES

• Respond to incoming calls from customers and service technicians for electrical and/or mechanical service issues (includes some evenings, weekends, and holidays). 
• Assist with the scheduling of upcoming machinery installations and service calls.
• Travel, on occasion, to assist with evaluation and installation of machinery and/or troubleshoot problems in the field.
• Partner with Engineering Department to create cohesive solutions for various customer issues.
• Assist the Parts Department with technical issues as needed.

QUALIFICATIONS

• Knowledge of electrical and mechanical disciplines, machinery troubleshooting, and installation best practices.
• Ability to read, interpret and follow mechanical blueprints, electrical schematics, diagrams, engineering drawings, and other written instructions or procedures.
• Strong understanding of PLC based machinery controls and troubleshooting capabilities.
• Technical knowledge of corrugated parts and equipment preferred.
• Strong written and oral communication skills are required.
• Proficient in the use of various computer applications, such as Outlook, Word, and Excel.

BENEFIT SUMMARY

• Health and Wellness: Medical; Dental; Vision.
•    ·Financial Future: 401k Plan with Company Match; Bonus Program (variable annual bonuses based on company performance); Employee Stock Ownership Plan (annual ESOP stock allocations after meeting eligibility criteria).
•    · Well-being and Support: Wellness Program; Education Assistance; Paid Time Off.
•    · Safety and Comfort: Safety Shoe and Prescription Safety Glasses Program; Seniority Recognition Program; Employee Assistance Program.