The AML & Compliance team at Plata ensures regulatory compliance and manages financial crime risks across all products. We are looking for a Business Analyst to improve customer-facing AML processes within our mobile application.
You will focus on embedding AML requirements into user flows, ensuring compliance while maintaining a seamless and transparent customer experience.
Challenges that await you:
- Gathering and documenting requirements for AML-related user flows in mobile applications
- Designing flows for account restrictions, AML blocks, and user communication
- Defining requirements for EDD flows, document collection, and verification processes
- Designing notifications, reminders, and user communication logic
- Mapping end-to-end customer journeys (CJM) and identifying drop-off points
- Translating business requirements into user stories, acceptance criteria, and UX flows
- Supporting development lifecycle: clarifications, UAT, releases
- Ensuring integration between mobile app, AML systems, and backend services
- Collaborating with Product, Design, Risk, Legal, and Engineering teams
What makes you a great fit:
- 3+ years of experience in business analysis or product management within fintech or banking
- Strong understanding of AML/KYC processes and customer-facing compliance flows
- Experience documenting requirements and designing user journeys and processes
- Strong analytical mindset and ability to work with funnel metrics
- Experience working with mobile or customer-facing products
- Experience with Jira, Confluence, Miro; basic SQL or spreadsheets
- Fluent English and readiness to work in a Spanish-speaking environment
Your bonus skills:
- Understanding of UX/UI principles
- Experience optimizing conversion in regulated flows
Our ways of working:
Innovative Spirit: A commitment to creativity and groundbreaking solutions
Honest Feedback: valuing open, transparent communication
Supportive Team: a strong, collaborative community
Celebrating Achievements: recognizing our wins together
High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances
Our benefits:
Relocation support to one of our hubs — Mexico, Serbia, Cyprus or Georgia — with assistance for the employee and their family
Flexible work from one of our offices or remote
Healthcare Coverage
Education Budget: Language lessons, professional training and certifications
Wellness Budget: Mental health and fitness activity reimbursements
Vacation policy: 20 days of annual leave and paid sick leave