Entity:
Customers & Products
Job Family Group:
Job Description:
We are seeking a proactive and detail-oriented Site Operations Analyst to join our EV Asset Management team.
This role will be critical in driving operational excellence through digital tools, supporting the wider digital strategy, and ensuring the reliability and performance of our EV charging infrastructure. You will focus on fault identification, anomaly detection, and implementation of remote diagnostics and fixes, enabling a seamless experience for our customers and partners.
Key Accountabilities:
Monitor real-time data from EV charging assets to identify performance issues, faults, and anomalies.
Conduct root cause analysis and implement remote fixes or escalations as required.
Collaborate with technical, OEM and field teams to resolve persistent or complex faults.
Support the execution of the digital strategy by integrating monitoring platforms, diagnostic tools, and alerting systems.
Manage and maintain dashboards and monitoring tools to ensure accurate and timely insights.
Ensure digital tools are optimally configured for fault detection and operational reporting.
Track charger uptime, usage, and performance trends, providing insights and recommendations to improve network reliability.
Maintain logs of detected anomalies, fixes applied, and outcomes to feed into continuous improvement.
Work cross-functionally with Product, Engineering, and Customer Service teams to enhance the fault management lifecycle.
Propose improvements to digital workflows and automation opportunities for remote troubleshooting.
Contribute to knowledge bases and SOPs for diagnostics and remote interventions.
Requirements:
Bachelor's degree in Business, Data Analytics, Engineering or related field.
Strong analytical skills with experience interpreting performance data and logs.
Familiarity with anomaly detection techniques and digital diagnostics tools.
Technical understanding of EV charging systems and network communication protocols is a plus.
Ability to work methodically under pressure and solve problems in a structured, timely manner.
Excellent communication skills to interface with both technical and non-technical stakeholders.
Interest in energy, mobility, convenience, fuels, or related sectors is preferred.
How much do we pay? The pay range for this position is $74,000 - $138,000
*Note that the pay range listed for this position is a genuinely expected and reasonable estimate of the range of possible base compensation at the time of posting.
This position is eligible for Core U.S. Benefits. This position offers paid vacation depending on your years of relevant industry experience and will range from 120 – 240 hours of vacation per year for full time employees. You will also be eligible for 9 paid holidays per year and 2 personal choice holidays. You may learn more about how we calculate paid vacation and view our generous vacation and holiday schedules at Core U.S. Benefits. Bp has a parental leave policy as well, which offers up to 8 weeks’ paid leave for the birth or adoption of a child. Learn more by visiting Core U.S. Benefits.
We offer a reward package to enable your work to fit with your life. These offerings include a discretionary annual bonus program, long-term incentive program, and generous retirement benefits that include a 401k matching program. These benefits include a pension for eligible employee. You may learn more about our generous benefits at Core U.S. Benefits.
As part of bp’s wellbeing package, bp offers access to health, vision, and dental insurance, as well as life and Short-Term Disability and Long-Term Disability. You may learn more about our generous benefits at Core U.S. Benefits.
Why join us!
At bp, we support our people to learn and grow in a diverse and exciting environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly.
There are many aspects of our employees’ lives that are important, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, and excellent retirement benefits, among others!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Travel Requirement
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Legal Disclaimer:
We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.