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POSITION SPECIFICS

Title:  Registration Specialist

FTE: 1.0 FTE (40 hours/week)

Schedule: Monday-Friday 8:00am – 4:30pm with variable times between 7:00am – 5:00pm to meet department needs when necessary

Holiday Rotation: None

Weekend Rotation: None

On Call Requirements: None

POSITION SUMMARY

Performs a variety of receptionist duties to keep the front office and clinic running smoothly and well-organized.

POSITION TECHNICAL RESPONSIBILITIES

Customer Service Responsibilities:

• Immediately welcome patients and their family members on the phone and in person with a warm greeting.  Use the patient’s name throughout the encounter, make eye contact and close every encounter warmly.
• Answer the telephone within 20 seconds (4 rings) and use the appropriate greeting to include: the clinic, your name and an offer to assist.
• Use professional and courteous language and maintain a positive tone in every encounter with both external and internal customers.  Actively listen to patients to best meet their needs, while showing empathy.
• Keep patients informed of any delays in the process.
• Take responsibility for the encounter and received calls, including transfers to internal departments.

General Duties

• Schedule appointments for patients in a friendly, professional manner utilizing the appropriate provider template to ensure accuracy.
• Direct phone calls to the appropriate staff or take complete messages and route them to the appropriate person in a timely manner. 

• Gather appointment, demographic and insurance information when scheduling appointments. 
• Verify patient demographic and insurance information upon check-in.
• Assist patients with completing and signing all required documentation and questionnaires. 
• Communicate any required payment due at the time of check in when scheduling.

• Collect all co-pay and self-pay balance payments.

• Send all payments and receipts to business office on a daily basis.
• Keep current with changes in insurance benefits.
• Keep current with all process changes.
• Maintain confidentiality of patient information.
• Maintain a neat, clean and professional work area free from food.  Keep patient waiting areas cleaned, organized, and with current resource materials.
• Open and deliver mail daily.
• Adhere to departmental expectations (i.e. attend required meetings; participate in quality and process improvement projects, service recovery).
• Cross train and staff other clinics as needed.
• Perform other duties as assigned.

POSITION REQUIREMENTS

Education:

• Required: None
• Preferred: None

Experience:

• Required: None
• Preferred: One year working in a medical office setting, medical terminology, and computer knowledge of medical billing systems

Licenses and Registrations:

• Required: None
• Preferred: None

Certification(s):

• Required:  None
• Preferred: None

BENEFIT SUMMARY

• Competitive health and dental insurance options
• Flexible paid time off to balance work and life
• Retirement plan with immediate vesting and employer match
• Discounted membership to our state-of-the-art fitness facility
• Generous tuition reimbursement
• Employer provided life and disability insurance
• Free parking at facility

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