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Posted 2d ago

Antwerpen Toyota Bilingual Service Advisor

@ Antwerpen Automotive Group
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Clarksville, Maryland, United States
$60k-$100k/yrOnsiteFull Time
Responsibilities:Greet customers, Coordinate service, Explain repairs
Requirements Summary:Bilingual English and Spanish, automotive service knowledge, strong communication, and customer-service oriented; able to manage appointments and use scheduling software.
Technical Tools Mentioned:Scheduling software, CRM, Computer systems
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Job Description

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Join Antwerpen Clarksville Toyota as a Bilingual Service Advisor and be the vital link between our valued customers and our skilled automotive technicians. In this role, you will utilize your strong communication skills and automotive knowledge to provide exceptional service, ensuring that every customer’s vehicle service experience is seamless, informative, and satisfactory. This position requires fluency in both English and another language to effectively assist our diverse clientele in Clarksville, MD.

Responsibilities

  • Greet customers promptly and professionally, providing a warm and welcoming experience.
  • Communicate vehicle service needs clearly and accurately between customers and technicians.
  • Schedule and coordinate service appointments efficiently to maximize shop productivity.
  • Provide detailed explanations of repairs and maintenance services, including pricing and time estimates.
  • Manage customer concerns and inquiries with empathy and professionalism, ensuring complete satisfaction.
  • Maintain accurate service records and process payments according to company policies.
  • Collaborate with team members to uphold high standards of customer service and operational effectiveness.

Requirements

  • Fluency in both English and at Spanish!
  • Previous experience in an automotive service advisor or related customer service role is preferred.
  • Strong interpersonal and communication skills, with the ability to explain technical information clearly.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Detail-oriented with good organizational and record-keeping skills.
  • Proficiency with computer systems and scheduling software.
  • Valid driver’s license and reliable transportation.

Benefits

  • Competitive salary range of $60,000.00 - $100,000.00 per year, paid bi-weekly.
  • Health, dental, and vision insurance options.
  • Paid time off and holiday pay.
  • Opportunities for career advancement and professional development.
  • Supportive and inclusive work environment.

About the Company

Antwerpen Clarksville Toyota is a proud member of the automotive community in Clarksville, MD, delivering trustworthy and high-quality vehicle service and sales. We value integrity, customer satisfaction, and a collaborative team atmosphere. At Antwerpen Toyota, we are committed to providing our customers and employees with outstanding experiences and ongoing growth opportunities.

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