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High-volume, family-owned Toyota dealership in Wood-Ridge, NJ seeking an experienced Service Lane Manager to lead service advisors, drive process efficiency, improve profitability, and deliver a strong customer experience.
About the Dealership
We are a family-owned Toyota dealership operating a high-volume service department with approximately 1,500 customer-pay repair orders per month, plus warranty work. We are expanding into a new, state-of-the-art facility and operate a fully digital, paperless, touchless service drive.
Our focus is on process, accountability, professionalism, and long-term customer relationships — not short-term wins.
Position Overview
The Service Lane Manager is responsible for overseeing daily service lane operations and holding Service Advisors accountable to performance, process, and customer experience standards.
This role ensures:
- Vehicles move through the service lane and shop efficiently
- Customers’ time in the dealership is respected
- Advisors consistently present recommended services professionally and confidently
- Gross profit, RO efficiency, and sales performance meet expectations
This position requires a calm, confident leader who can coach, train, and support advisors while maintaining high standards — without arrogance or pressure tactics.
Key Responsibilities
Advisor Leadership & Accountability
- Lead, coach, and develop Service Advisors
- Hold advisors accountable to sales performance, GP, and process compliance
- Ensure consistent presentation of factory-recommended maintenance and repairs
- Monitor individual and team performance metrics
Lane Flow & Operational Efficiency
- Ensure vehicles move through the service lane and shop in a timely manner
- Coordinate with shop leadership to manage workflow and reduce bottlenecks
- Maximize RO efficiency while maintaining quality and customer satisfaction
Customer Experience & Objection Resolution
- Support advisors in overcoming customer objections professionally
- Assist with difficult customer situations when needed
- Ensure recommendations are presented as value-based and educational, not aggressive
Performance & Profitability
- Monitor and improve gross profit performance
- Drive consistent maintenance and repair sales through proper process
- Review RO trends, averages, and opportunities for improvement
Process & Technology
- proper use of digital write-up, inspections, and communication tools
- Maintain consistency in a fully digital, paperless service environment
What We’re Looking For
- Prior Service Manager, Lane Manager, or Senior Advisor leadership experience
- Strong understanding of dealership service KPIs (RO count, ELR, GP, CPI, hours per RO)
- Ability to coach advisors to sell with confidence and integrity
- Strong organizational and communication skills
- Calm, professional leadership style
- Ambitious, growth-minded, and process-driven
Compensation & Opportunity
- Competitive compensation package: approximately $100,000–$150,000+ annually, based on experience and performance
- Performance-based incentives tied to service department results
- Stable, full-time leadership role
- Ongoing training and professional development
(Compensation will align with experience, leadership scope, and performance impact.)
Why Join Us
- Family-owned dealership with hands-on leadership
- High-volume Toyota service operation
- Brand-new facility and modern technology
- Strong technician and advisor teams already in place
- Opportunity to lead, improve, and grow a service operation the right way
Experienced service leaders who are ready to drive accountability, efficiency, and customer satisfaction in a professional, high-volume environment are encouraged to apply.