The DCM Supervisor will oversee a team of disaster case managers serving multiple counties in Western North Carolina. This position requires a strong understanding of disaster recovery operations, case management practices, and community-based recovery. The Supervisor will provide guidance, ensure quality standards, and represent the organization in collaboration with Long-Term Recovery Groups (LTRGs) and partner agencies.
Location Requirement
- Candidate must reside in Western North Carolina and be able to commute regularly between Madison, Yancee, Buncombe, Watauga, and surrounding counties.
Essential Functions
- Responsible for the day to day management and implementation of disaster case management program including reporting, outreach and staff supervision.
- Provides training and supervision to staff.
- Assists in decision making regarding urgency of cases and make recommendations regarding appropriate action.
- Reviews and approves entitlement relief requests for clients.
- Meets individually with each case manager at least bi-weekly and provides technical support and mentoring.
- Deliver direct services to clients on complex cases and as otherwise needed.
- Ensure that comprehensive case files, records, charts and other documents are maintained in all case records, Coordinated Assistance Network (CAN) database and EMR database.
- Conduct (at least) monthly file reviews to ensure services are being properly delivered.
- Maintains updated information on community resources available to clients.
- Works with the Program Manager to identify disaster survivor trends, gaps in service, training needs and necessary outreach.
- Attends inter-office and outside agency meetings as appropriate.
- Completes all required statistical and fiscal reports in a timely manner.
- Other duties as assigned.