HiringCafe
Posted 10mo ago

Pool Concierge - Marriott Virginia Beach Oceanfront

@ Gold Key | PHR
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Virginia Beach, Virginia, United States
OnsiteFull Time
Responsibilities:greet guests, seat guests, answer questions
Requirements Summary:High school diploma; 17+; prior customer service preferred; fluent English; strong communication; hospitable; problem solving; multitasking; able to complete tests; remain calm under pressure.
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Job Description

Overview

The Pool Concierge is responsible for maintaining the resort's pool area ensuring a fully functional, clean & guest safe & friendly environment at all times. Removes used towels & replenishes with fresh. Keeps the pool area litter free & arranges all furniture as instructed when it is out of place. Pool concierge also hands out amenities, makes reservations for the chaise lounges, handles guests dinner reservations and assists with the general upkeep of the pool area.

Responsibilities

Level One

  • Ensure all patrons have correct identification
  • Ensure no glass or food is taken into the pool area
  • Greet and seat guests and issue menus in a friendly courteous manner
  • Ensure each guest has on proper attire as defined in the standards.
  • Answer all questions and explain policies
  • Be familiar with the building facilities and their location and hours to provide excellent guest service
  • Continually communicate with servers, pool attendants, managers and hotel employees in all items related to the pool
  • Assist in maintaining all safety and security policies and procedures.
  • Ensure department is operating in compliance with all Fire & Safety regulations.
  • Ensure the department operates within the current ABC Laws (Skybar)

    • Qualifications

    Type

    Qualification

    Experience

    Must be at least 17 years old.

    Education

    High School Diploma or equivalent

    Experience

    Previous customer service skills preferred

    Skill

    Must speak fluent English.

    Skill

    Strong communication skills to interact with people

    Skill

    MUST BE HOSPITABLE

    Skill

    Must possess good listening and problem solving skills

    Skill

    Must be able to prioritize and multitask in a fast paced environment

    Skill

    Must be able to complete all position specific tests according to department standards

    Skill

    Must be able to remain calm and professional in a stressful situation.