Description

ROLE OVERVIEW

Technical Account Manager (TAM) to join Customer Success team to support and grow our customer base across Europe. This role combines technical understanding of our solutions with strong customer relationship and coordination skills. The TAM will ensure customers receive ongoing value from their deployed systems, drive adoption of new features, support release readiness, and help stabilize key accounts.

This position based in our Pilsen office, working closely with Product, Engineering, QA, Cloud Ops, and regional Sales. The role includes regular travel (30-40%) to the UK to support high-touch SaaS customers while also serving a broad set of European accounts and partners.

PRIMARY JOB RESPONSIBILITIES

Serve as the primary technical point of contact and trusted advisor for European customers, providing expert guidance on the Mitsubishi Electric Software portfolio to ensure maximum value realization.

Drive product adoption and release readiness by conducting proactive sessions on roadmaps, new features, and best practices tailored to customer environments.

Own the end-to-end coordination of SaaS customer upgrades, managing everything from stakeholder alignment and communication to post-upgrade validation.

Cultivate long-term customer relationships through regular virtual and onsite touchpoints, business reviews, and proactive account health monitoring.

Facilitate cross-functional collaboration by escalating technical issues to internal teams and contributing customer insights to improve documentation and deployment processes.

Support partner enablement and business growth by establishing recurring touchpoints with distributors and identifying expansion opportunities in collaboration with Sales.

Travel Requirements up to 30-40% (primarily to the UK).

Requirements

SKILLS & QUALIFICATIONS

Proven experience in customer-facing technical roles such as Technical Key Account, TAM, Consultant, or Implementation Specialist

Strong understanding of enterprise software, SaaS, integrations, and configuration workflows

Ability to translate complex technical concepts into customer-friendly guidance while building strong relationships

Expertise in managing multiple stakeholders across both business and engineering teams

Proficiency in English with a willingness to travel regularly across Europe

Outstanding organizational skills and high attention to detail

Preferred experience with IoT platforms, building management, or enterprise systems integration

Preferred background in working with implementation partners and system integrators

Familiarity with release management, testing cycles, troubleshooting, and hybrid cloud architectures

Bachelor’s degree in Computer Science or a related technical field preferred