Job Description
Role – Order Manager
An Order Manager oversees the entire customer order cycle—from placement to delivery—ensuring accuracy, efficiency, and customer satisfaction. They coordinate between sales, warehouse, and finance departments to process orders, manage inventory, resolve issues, and ensure timely shipment.
Key Responsibilities
Order Processing: Entering, tracking, and managing orders via CRM/ERP systems, ensuring compliance with company policies.
Customer & Sales Support: Acting as the primary point of contact for order status updates, invoices, and resolving discrepancies.
Problem Resolution: Investigating shipping errors, damaged goods, or inventory shortages.
Data Accuracy: Maintaining accurate inventory records, pricing, and contract compliance.
Key Qualifications
Experience: Previous experience With any of the Telecom companies in managing orders/projects
Technical Skills: Proficiency in MS Office (especially Excel) and ERP/Order Management Systems (e.g., Salesforce, SAP).
Soft Skills: Strong analytical, communication, and organizational skills, with high attention to detail.
Typical Requirement
Ability to work in a fast-paced environment and handle multiple tasks
5+ years of similar experience
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Deliver
| No | Performance Parameter | Measure |
| 1 | Process | No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback |
| 2 | Self- Management | Productivity, efficiency, absenteeism, Training Hours, No of technical training completed |
Mandatory Skills: Customer Service .
The expected compensation for this role ranges from $45,000 to $50,000 .
Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.
Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.
Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.
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