Under direct supervision, provides office support in a clinical office to ensure patient satisfaction.
Responsibilities
- Performs all front office duties including checking in patients, ensuring completion of all necessary forms for registration, collecting copays, assisting patients when needed, and answering phones.
- Prepares patient charts, obtains medical record requests, and makes phone calls to request medical records from outside providers.
- Creates new and follow up appointments as needed for patients; obtains referrals and authorization for visits and testing when necessary.
- Monitors the flow of patients and keeps patients and families informed of waiting times.
- Performs all other duties as assigned.
Qualifications
- Demonstrates the ability to support the mission, vision and patient promise throughout all interactions, the UT Health Way.
- Demonstrates analytical thinking this role requires analyzing information and using logic to coordinate work within schedule constraints and handle emergent requirements in a timely manner.
- Demonstrates creativity and alternative thinking; able to develop new ideas supportive of the UT Health Way.
- Proficient computer skills using Microsoft Office and database programs.
- Excellent communication skills, verbal and written.