ESG is a SaaS provider serving competitive retail energy suppliers. You will own a portfolio of retail energy clients, drive upsell, renewals and expansion, and be the trusted advisor on best practices and product usage. This role requires hands-on retail energy experience, strong commercial instincts, and the ability to navigate nuance across markets.

Position Responsibilities

• Own end-to-end account health for a portfolio of retail energy clients, driving strategic alignment through QBRs, roadmap discussions, and executive-level communications.
• Lead renewal strategy and timelines, forecast risk, and execute mitigation plans to protect GRR and NRR.
• Drive proactive retention by monitoring account engagement, identifying early signs of churn risk, and implementing targeted interventions to strengthen long-term client value.
• Develop and maintain strong client relationships, identifying and closing expansion opportunities across modules, services, and new business units; partner closely with Sales on larger pursuits.
• Manage stakeholder expectations, triage issues with Support, and coordinate resolution across Service Delivery, PMO, Product, and Engineering.
• Build and nurture senior-level relationships across the industry, leveraging your network to open doors and accelerate deal cycles.
• Maintain accurate CRM hygiene, forecasts, success plans, and executive dashboards to ensure operational excellence.
• Gather VOC insights and influence the product roadmap with clear problem statements and quantified business impact.
• Maintain deep knowledge of the company’s products and services, ensuring solutions consistently meet evolving client needs.
• Conduct periodic onsite visits to reinforce client satisfaction, strengthen partnerships, and support ongoing renewals.
• Prepare sales quotations and respond to RFIs/RFPs with clarity, accuracy, and strategic positioning.