Position Summary:

Reporting to the Head of Canada Operations, the Network Relations Executive (NRE) leads Member engagement across a portfolio of Canadian executive Networks, including newly launched and established Networks, and manages one direct report. The NRE builds and oversees high-impact peer communities of senior executives from leading Canadian organizations.

Working in a matrixed environment with Sales, Centers, Finance, and other internal partners, the NRE enhances Member value, addresses Member challenges, and connects Members with The Conference Board’s research, experts, and resources. This leadership role models TCB’s values and ensures delivery aligned with global standards and the high expectations of executive Members.

Accountabilities:
Network & Member Engagement Leadership:

• Achieve and maintain high levels of Member satisfaction, value, and engagement.
• Meet or exceed retention and engagement targets for a portfolio of 100+ Members across 4–6 Canadian Networks.
• Attend all Network meetings, ensuring seamless execution and a consistently high-quality Member experience.
• Welcome and onboard new Network Members in line with TCB standards.
• Facilitate vetting and confirmation of replacement candidates nominated by departing Members.
• Support Members between meetings through TCB’s online Community and other digital resources.

Network Launch & Growth:

• Support the launch and scaling of new Canadian Networks, including early-stage Member engagement, onboarding, and experience design.
• Partner with internal stakeholders to refine Canadian Network value propositions, operating models, and programming during launch phases.
• Incorporate early Member feedback to iterate and strengthen newly launched Networks.

Retention, Feedback & Performance Management:

• Track key performance metrics and implement proactive retention plans, identifying and managing at-risk Members.
• Analyze Member feedback and collaborate with Program Directors to continuously enhance the Member experience.
• Capture and share Network discussion highlights with Members.
• Address meeting evaluation feedback and incorporate improvements into future programming.

Revenue & Business Performance:

• Drive growth by supporting the Member Development team, including recruitment of replacement Members and identification of cross-sell and upsell opportunities.
• Achieve annual revenue, cash flow, and contribution goals, including:
  
  • Member retention
  • Accounts receivable
  • Expense management
  • Maintaining value/price parity

Leadership & Collaboration:

• Apply and operationalize key processes, standards, and governance frameworks from TCB’s global Network/Council organization, while tailoring execution to meet the needs of Canadian Members and Networks.
• Support and develop direct report(s) to ensure smooth operations and a high-quality Member experience.
• Serve as a leader on the TCB Canada and global Networks team, sharing best practices and contributing to the broader success of the business.
• Drive agility and innovation by continually seeking new and improved ways of operating.

Qualifications:

• Bachelor’s degree preferred with 8–10 years of post-graduate work experience
• 3–4 years of experience in sales, customer development, or client engagement
• Excellent written and verbal communication skills
• Strong organizational skills and attention to detail
• Customer-focused with excellent interpersonal skills
• Ability to communicate effectively with C-suite executives
• Proficiency in Microsoft Office and familiarity with database or CRM systems
• Self-motivated with the ability to work independently in a matrixed environment
• Fluency in French is an asset