SUMMARY

To provide excellent customer service to all Marina guests.  Responsible for the supervision, operation of the facilities, staff; and ensuring a smooth-running day-to-day activity of Big Arm & KwaTaqNuk marina properties.  No member of the Marina operations department including the Supervisor is above any work/tasks needing to be done to meet the overall goal of safety and an enjoyable visit for the guests.

DUTIES & RESPONSIBILITIES

• Maintain guest contact and provide excellent customer service.
• Primary point of contact for both Marina properties; KwaTaqNuk & Big Arm
• Keep track of and log inventory for both Marina properties; KwaTaqNuk & Big Arm monthly
• Knowledgeable with the Flathead Lake area, history, points of interests and sights
• Promote the Shadow, KwaTaqNuk Resort and Big Arm specials, events, and promotions to help increase revenue.
• Knowledgeable of the Shadow’s schedule, ticket pricing, etc.
• Knowledge of fuel prices
• Fueling boats
• Responsible for day-to-day activities of both Marina properties; KwaTaqNuk & Big Arm
• Oversee the cleanliness of both Marina properties, shores, docks, and the patio areas, keeping the areas free of litter/trash.
• Create and maintain Marina staff work schedules.
• Monitor and submit Marina staff time records to payroll.
• Will assist in the hiring of any Marina staff.
• Responsible to train all Marina staff as they are hired.
• May need to assist guests with boarding & disembarking.
• May need to assist with emergency.
• Must adhere to employee appearance and dress code.
• Other duties as assigned.