Lead the team that supports the pharmacies supporting their communities!
At Liberty Software, we proudly partner with client pharmacies across the country—helping them support their patients with powerful, user-friendly software.
We’re seeking a Client Service Supervisor who will lead by example in delivering outstanding client support. In this role, you will serve as a subject matter expert on Liberty's software products, mentor team members, manage performance, and personally resolve escalated issues with professionalism and care.
What You'll Do:
- Supervise day-to-day performance of the Client Services team, ensuring high levels of responsiveness and accuracy
- Provide guidance and coaching to team members on ticket handling, customer communication, and technical troubleshooting
- Monitor and reduce follow-up time on client requests, ensuring timely ticket resolution between account managers and pharmacy clients
- Serve as the point of contact for escalated customer issues and work to de-escalate and resolve concerns with empathy and professionalism
- Act as a subject matter expert for all Liberty Software products, assisting with training and development of team members
- Support your Client Service Manager and collaborate cross-functionally with other departments
- Conduct performance reviews, address attendance and performance concerns, and set growth goals for team members
- Ensure all client communications (emails, tickets, voicemails) within your team are handled promptly and thoroughly
- Step in and assist in other areas of the business as needed
Qualifications:
- Bachelor’s degree required
- Minimum of five years of relevant experience, including a strong background in pharmacy operations or account management
- Demonstrated leadership experience in a client-facing or support environment
- Advanced understanding of the independent pharmacy industry strongly preferred
- Professional, patient, and friendly demeanor
- Exceptional multitasking and organizational skills
- Strong critical thinking, documentation, and problem-solving abilities
- Quick to learn and navigate new software platforms
- Passion for providing excellent customer service and mentoring others
Benefits Starting Day One:
- 100% employer-paid medical and life insurance for employees, with optional dental and vision coverage at no cost
- Family coverage available with Liberty contributing 50% of the premium
- Fully vested 401(k) with employer match
- Employer contributions to Health Savings Accounts (HSA)
- Generous paid time off and paid holidays
- Tuition reimbursement and continuing education support
- Adoption expense reimbursement
- Dependent Care Flexible Spending Account (FSA) for tax savings on childcare
- Confidential counseling resources for mental health, financial planning, and more, via Optum EAP
- Fully stocked breakroom
If you’re passionate about helping others and leading with purpose, we’d love to hear from you!
Apply today!
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