Benefits:
- Paid Weekday Holidays
- 401K with 4% Match
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Training & development
- Vision insurance
About Us
At Classic Home Care, we believe every patient deserves a smooth, compassionate transition to care at home. We're a dedicated team committed to making that happen — and we're looking for a warm, organized, and driven individual to be the heartbeat of our intake and office operations.
About the Role
About the Role
As our Intake Coordinator & Office Manager, you'll be the first point of contact for incoming patients and referral sources — managing the full intake process from initial referral to successful admission. You'll also keep our office running smoothly, supporting our team with supply management, scheduling, and administrative coordination.
This is a meaningful, fast-paced role where no two days are the same. If you love working with people, thrive on staying organized, and want your work to directly impact patient care — this is the role for you.
What You'll Do
What You'll Do
- Manage all aspects of the patient intake and referral process from start to finish
- Coordinate seamless transitions to home care by communicating with patients, families, referral sources, and clinical staff
- Perform insurance verification and obtain prior authorizations to ensure timely admission and maximum reimbursement
- Establish and maintain strong relationships with referral sources and community partners
- Ensure compliance with state, federal, and agency intake requirements for home health
- Coordinate and process orders for durable medical equipment (DME) as needed for patient care
- Route and communicate lab results to the appropriate clinical team members in a timely manner
- Monitor and follow up on patients who are hospitalized, coordinating communication with the clinical team to support continuity of care
- Assist with survey preparation and support agency readiness for regulatory reviews
- Answer and direct incoming calls in a professional and caring manner
- Manage office inventory, order supplies, and maintain an organized work environment
- Assist other office staff as needed to support smooth day-to-day operations
- Assist with onboarding new employees as needed
- Identify opportunities to improve intake workflows and patient experience
- Schedule on-call weekends
What We're Looking For
- Prior experience in a healthcare setting — home health experience strongly preferred
- Experience with insurance verification and prior authorization processes preferred
- Strong organizational skills and exceptional attention to detail
- Excellent verbal and written communication skills
- Ability to multitask and remain calm in a dynamic environment
- A compassionate, team-oriented attitude with a genuine commitment to patient care
Compensation & Benefits
- $26-$29 per hour, based on experience
- Performance bonuses
- Health insurance - medical, dental, vision and supplemental insurance
- PTO
- Paid weekday holidays
- 401(k) with 4% employer match
- Hybrid schedule - remote work available after orientation
Classic Home Care is an equal opportunity employer.