·        Ensure that customer vehicles are fixed right from the first time.

·        Ensure that repairs are carried out within promised delivery time and estimated cost.

·        Order and follow up parts orders with parts department.

·        Inspect and test drives vehicle on which repairs are performed.

·        Return those vehicles failing the quality control inspection to the technician who performed work.

·        Assist the service advisors in identifying or diagnosing vehicle problems when needed.

·        Proper utilization of service facilities e.g. equipment, SST. Manuals, diagnostic tool.

·        Maintain high standard of workshop cleanliness, a high level of self-hygiene, and uniform appearance for himself and his group.Provide the servicing technician with an accurate description of the reasons for returning the vehicle to assist and guide him to solve the problem.

·        Advise management regarding technician job performance, training needs, and other specific areas.