Career Opportunities: Software Support Engineer (210925)
Required Travel :Minimal
Managerial - No
Location: :Finland- Helsinki (Amdocs Site)
Who are we?
Amdocs helps the world’s leading communications and media companies deliver exceptional customer experiences through reliable, efficient, and secure operations at scale. We provide software products and services that embed intelligence into how work runs across business, IT, and network domains –delivering measurable outcomes in customer experience, network performance, cloud modernization, and revenue growth. With our talented people, and more than forty years of experience running mission-critical systems around the globe, Amdocs runs billions of transactions daily. Our technology is relied on every day, connecting people worldwide and advancing a more inclusive, connected world. Together, we help those who shape the future to make it amazing. Amdocs is listed on the NASDAQ Global Select Market (NASDAQ: DOX) and reported revenue of $4.53 billion in fiscal 2025. For more information, visit www.amdocs.com
At Amdocs, our mission is to empower our employees to 'Live Amazing, Do Amazing' every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world.
In one sentence
Responsible for monitoring, analyzing, and resolving production incidents and service interruptions, minimizing business impact through timely resolution, effective workarounds, and close collaboration with development and infrastructure teams.
What will your job look like?
- Troubleshoot and resolve application and service issues in production environments, including implementing workarounds and preventive measures.
- Perform incident, ticket, and service interruption analysis, including root cause analysis (RCA).
- Ensure timely resolution or escalation of issues within agreed SLAs.
- Participate in on-call rotations, including shift and weekend support when required.
- Strong problem solving skills and ability to work effectively in high pressure, production impacting environments.
- Ability to see and understand the end-to-end system and customer impact of failures.
- Provide a positive customer support experience through clear communication, ownership, and professional handling of incidents.
- Analyze and resolve order fallouts, manual billing requests, payment issues, and other operational activities in coordination with business and technical teams.
- Maintain and improve support documentation, runbooks, and knowledge base articles.
All you need is...
- Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience).
- 3+ years of experience in software support / production support / application operations.
- Strong understanding of Java-based applications (code reading, log analysis – not heavy development).
- Experience troubleshooting REST APIs and distributed systems.
- Familiarity with CI/CD pipelines (Jenkins, GitLab CI, GitHub Actions) from a support and release validation perspective.
- Familiarity working with message queues (Kafka, RabbitMQ, ActiveMQ) for issue investigation.
- Practical experience supporting applications running on Docker and Kubernetes (K8s).
- Experience with NoSQL databases (e.g., Couchbase, HBase) and PostgreSQL, including querying and operational troubleshooting.
- Working knowledge of Unix/Linux, including basic scripting and log analysis.
- Proficiency in English communication, both written and verbal.
- Awareness of security best practices relevant to production systems.
- Familiarity with API Gateways and distributed tracing/monitoring tools for troubleshooting.
- Familiarity with Business Support System (BSS).
Good to have:
- Knowledge of REACT and Redux is considered an added advantage.
- Knowledge of API Man.
Why you will love this job:
• You will gain valuable experience and wide knowledge of Software integrative systems.
• You will be exposed to advanced market technologies.
• You will work with multiple channels and diverse areas of expertise.
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- The job has been sent to
Required Travel :Minimal
Managerial - No
Location: :Finland- Helsinki (Amdocs Site)
Who are we?
Amdocs helps the world’s leading communications and media companies deliver exceptional customer experiences through reliable, efficient, and secure operations at scale. We provide software products and services that embed intelligence into how work runs across business, IT, and network domains –delivering measurable outcomes in customer experience, network performance, cloud modernization, and revenue growth. With our talented people, and more than forty years of experience running mission-critical systems around the globe, Amdocs runs billions of transactions daily. Our technology is relied on every day, connecting people worldwide and advancing a more inclusive, connected world. Together, we help those who shape the future to make it amazing. Amdocs is listed on the NASDAQ Global Select Market (NASDAQ: DOX) and reported revenue of $4.53 billion in fiscal 2025. For more information, visit www.amdocs.com
At Amdocs, our mission is to empower our employees to 'Live Amazing, Do Amazing' every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world.
In one sentence
Responsible for monitoring, analyzing, and resolving production incidents and service interruptions, minimizing business impact through timely resolution, effective workarounds, and close collaboration with development and infrastructure teams.
What will your job look like?
- Troubleshoot and resolve application and service issues in production environments, including implementing workarounds and preventive measures.
- Perform incident, ticket, and service interruption analysis, including root cause analysis (RCA).
- Ensure timely resolution or escalation of issues within agreed SLAs.
- Participate in on-call rotations, including shift and weekend support when required.
- Strong problem solving skills and ability to work effectively in high pressure, production impacting environments.
- Ability to see and understand the end-to-end system and customer impact of failures.
- Provide a positive customer support experience through clear communication, ownership, and professional handling of incidents.
- Analyze and resolve order fallouts, manual billing requests, payment issues, and other operational activities in coordination with business and technical teams.
- Maintain and improve support documentation, runbooks, and knowledge base articles.
All you need is...
- Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience).
- 3+ years of experience in software support / production support / application operations.
- Strong understanding of Java-based applications (code reading, log analysis – not heavy development).
- Experience troubleshooting REST APIs and distributed systems.
- Familiarity with CI/CD pipelines (Jenkins, GitLab CI, GitHub Actions) from a support and release validation perspective.
- Familiarity working with message queues (Kafka, RabbitMQ, ActiveMQ) for issue investigation.
- Practical experience supporting applications running on Docker and Kubernetes (K8s).
- Experience with NoSQL databases (e.g., Couchbase, HBase) and PostgreSQL, including querying and operational troubleshooting.
- Working knowledge of Unix/Linux, including basic scripting and log analysis.
- Proficiency in English communication, both written and verbal.
- Awareness of security best practices relevant to production systems.
- Familiarity with API Gateways and distributed tracing/monitoring tools for troubleshooting.
- Familiarity with Business Support System (BSS).
Good to have:
- Knowledge of REACT and Redux is considered an added advantage.
- Knowledge of API Man.
Why you will love this job:
• You will gain valuable experience and wide knowledge of Software integrative systems.
• You will be exposed to advanced market technologies.
• You will work with multiple channels and diverse areas of expertise.