Description

Perform daily cleaning tasks in guest rooms and public areas, including vacuuming, dusting, making beds, cleaning bathrooms, washing windows, polishing fixtures, and sanitizing high-touch surfaces to maintain a fresh, organized, and welcoming environment.
Restock guest amenities (towels, linens, soap, shampoo, and drinking glasses) and maintain an adequate supply of materials on housekeeping carts and in storage closets. Monitor inventory levels of cleaning products, linens, and paper goods, and notify management when supplies need replenishment.
Ensure hallways, lobbies, elevators, stairwells, and back-of-house areas remain clean, organized, and free of debris. Regularly remove trash, sweep, mop, and disinfect surfaces to uphold the hotel’s appearance and safety standards.
Respond promptly and courteously to guest requests for additional amenities, such as towels, pillows, or blankets, ensuring their satisfaction and comfort.
Participate in scheduled deep-cleaning projects, including shampooing carpets, steam-cleaning upholstery, polishing furniture, and cleaning light fixtures to maintain long-term cleanliness and presentation.
Identify and report maintenance or repair issues, such as broken fixtures, malfunctioning equipment, or damaged furnishings, to the Executive Housekeeper, Facilities Department, or appropriate personnel. Assist with minor troubleshooting when necessary.
Empty wastebaskets, sanitary disposals, and trash receptacles, transporting waste to designated areas in accordance with safety and sanitation guidelines.
Move furniture and straighten beds, draperies, and furnishings as needed. Ensure guest belongings are neatly organized, maintaining a clean and orderly room appearance.
Report and handle all personal items left behind by guests in accordance with the hotel’s lost and found policies and procedures.
Collaborate effectively with other departments to ensure smooth operations and communication, including notifying the Front Desk of room status changes and supporting fellow housekeeping staff by replenishing supplies or delivering requested items.
Follow all safety, security, and sanitation procedures, using proper personal protective equipment (PPE) and cleaning methods. Ensure a clean, hazard-free environment for guests and staff.
Maintain a polite, professional, and courteous demeanor at all times, reflecting the values and guest service standards of Rain Rock Casino Resort Hotel. Be available to work varied shifts, weekends, and overtime as required by business needs.
Perform additional cleaning, maintenance, or guest service duties as assigned, prioritizing tasks effectively and maintaining a strong commitment to excellence.

Working Conditions & Environment:
The noise level in the work environment is usually loud.
Must be available to work in a smoke-filled environment.
Must be able to work all shifts, weekends, and holidays.
Continuously stands, and walks,
Frequently bends/stoops, climbs, reaches above and below, kneels, and squats.
Occasionally crawls.
Continuously lifts/carries, pushes/pulls up to ten (10) pounds.
Frequently lifts/carries, pushes/pulls up to fifty (50) pounds.
Occasionally pushes/pulls up to seventy-five (75) pounds.
While preforming the duties of this job, the team member is frequently exposed to toxic or caustic chemicals.

Level of Authority & Restrictions:
Non-supervisory position.

Requirements

Must be 18 years of age.
High School diploma or GED (preferred).
Ability to apply common sense understanding to carry out simple one- or two-step directions.
Ability to write simple correspondence and fill forms.
Ability to add and subtract two-digit numbers and to multiply and divide with 10’s and 100’s.
Strong work ethic with a hands-on-approach.
Highly motivated, energetic, and quality oriented.
Ability to effectively communicate with guests and team members in a positive manner is required.
Excellent attention to detail.
Good time management, organizational and interpersonal skills.
Ability to remain calm and poised under pressure.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Extensive experience working in a team-oriented, collaborative environment.
Willing to participate in training as recommended or required.
Must be found suitable to have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position.
Must have employment eligibility in the U.S.
Must adhere to confidentiality policy.
Must successfully pass a drug screening test and criminal background check.

Summary

The Guest Room Attendant at Rain Rock Casino Resort Hotel plays a crucial role in ensuring a clean, comfortable, and welcoming environment for all guests. This position involves cleaning and maintaining guest rooms and public areas, ensuring that all spaces meet the high standards of cleanliness and quality expected by the resort. Responsibilities include making beds, replenishing linens and amenities, vacuuming, dusting, and ensuring that all rooms are properly stocked and in excellent condition. The Guest Room Attendant also collaborates with other hotel departments to provide exceptional service, handle guest requests promptly, and maintain a positive, professional demeanor. Attention to detail, reliability, and a commitment to guest satisfaction are essential for success in this role.