We are looking for a skilled and motivated Loan Servicing Specialist to help manage and scale a growing portfolio of business purpose real estate loans. This role is primarily focused on performing and early-stage delinquent loans (<45 days), while supporting broader servicing and asset management functions as needed.

This is a hands-on role in a fast-moving environment where processes continue to evolve. The right candidate is organized, responsive, and comfortable taking ownership of their work while collaborating closely with the team.

Easy Street Capital is a private real estate lender serving real estate investors around the country. Defined by an experienced team and innovative loan programs, Easy Street Capital is the ideal financing partner for real estate investors of all experience levels and specialties. Whether an investor is fixing and flipping, financing a cash-flowing rental, or building ground-up, we have a solution to fit those needs.

We are looking for a skilled and motivated Loan Servicing Specialist to help manage and scale a growing portfolio of business purpose real estate loans. This role is primarily focused on performing and early-stage delinquent loans (<45 days), while supporting broader servicing and asset management functions as needed.
This is a hands-on role in a fast-moving environment where processes continue to evolve. The right candidate is organized, responsive, and comfortable taking ownership of their work while collaborating closely with the team.

Responsibilities:

Manage a portfolio of performing and early-stage delinquent loans (<45 days)

Act as a primary point of contact for real estate investors, delivering a high-quality experience and helping them move efficiently through the lifecycle of their loan and onto their next project

Own and manage the servicing inbox and inbound call flow, ensuring timely, accurate responses and follow-ups

Monitor payment activity, including NSF/failed payments, and drive resolution

Conduct delinquency outreach and maintain consistent communication with real estate investors

Track loan maturities, payoff timelines, and extension requests; follow through to resolution

Review extension requests and provide input on eligibility and risk considerations

Coordinate and validate loan payoffs

Monitor rehab progress, track inspections/draw activity, and stay informed on slow draws and overall asset status

Ensure loan data integrity across systems (CRM/servicing platform) and maintain complete, audit-ready files

Support servicing transfers and portfolio onboarding, including data validation and reconciliation

Collaborate to maintain insurance compliance across the portfolio

Assist with counterparty reporting and internal portfolio tracking using Excel and internal systems

Identify issues, discrepancies, trends and escalate or resolve proactively

Provide coverage across the team, including support on more complex/defaulted assets when needed

Contribute to process improvements as servicing operations continue to scale

Qualifications:

Experience in loan servicing, portfolio management, or mortgage operations

Strong organizational skills with the ability to manage high volume and competing priorities

Clear, professional communication with real estate investors and counterparties

Detail-oriented with strong problem-solving ability

Comfortable working in a fast-paced, evolving environment

Proficient in Microsoft Office suite

Hard money / private lending / RTL experience strongly preferred

Experience with CRM/LOS/Servicing platforms preferred

Experience with non-performing or defaulted loans (NPLs), including foreclosure or loss mitigation exposure preferred

Strong Excel skills (e.g., data organization, reconciliations, lookups) preferred

Bilingual (English and Spanish) preferred

Benefits:

Company sponsored health, dental, and vision insurance

Company sponsored 401(k) plan

Paid vacation time off

Paid sick leave

We are looking for the right team member to join our team. If you feel you are that person, please apply!