POSITION TITLE: Direct Sales and Marketing Specialist  (Non – LO – Servicing) 

JOB STATUS: ­­­­­­­­­­­­­­­­­­Full Time/ Hourly   

DEPARTMENT: Remarketing 

REPORTS TO: Direct Sales and Marketing Team Lead 

TRAVEL REQUIRED: None 

WORK SCHEDULE: Hybrid- 4 days in the office- 1 day remote

JOB SUMMARY: 

The Direct Sales and Marketing (DSM) Specialist is responsible for being the first VMF Homes point of contact for potential customers. This position reports to the Direct Sales and Marketing (DSM) Team Leader.  The Remarketing department sells and markets repossessed and foreclosed homes owned by VMF through the brand, VMF Homes. DSM Specialists provide excellent customer experience with potential buyers over the phone, assisting them through answering questions about our homes, giving home viewing information, taking offers, and educating them on our home purchase process. They will nurture leads from first contact until offer needs negotiation or customer is interested in purchasing at which point, they accelerate them to a Direct Sales and Marketing (DSM) Sales Professional.   

JOB FUNCTIONS: 

Building and Maintaining Internal/External Relationships 

External Communications: Connecting with Prospective Home Buyers 

• Acts as a liaison between consumers and the company helping potential buyers find homes on vmfhomes.com 

• Receives calls from other departments and finds best connection for customers  

• Receives incoming calls and makes outbound calls through our call system (InGenius) to prospective home buyers generated from various marketing efforts 

• Responds to voicemails 

• Schedules home viewings with potential buyers  

• Meets quota expectations and sales goals   

• Replies to all Live Chats that are initiated through a company website (vmfhomes.com) 

• Communicates via email and text messaging via Salesforce 

• Educates customers on home buying process based on payment method  
   

• Performs error free data entry on Salesforce (Vantage) our Customer Relationship Management software to track customer progress 

    Internal Communications  

• Assists the DSM Professionals in the marketing and communication with potential consumers on Vanderbilt repossessed homes 

• Connects potential buyers with internal Application Specialists for those who would like to apply for financing or refer them to fill out an application online  

• Consults with Sales Professionals and Asset Managers to gather information for potential customers and to answer specific questions and timeline of home availability  

Maintain Customer Account Documentation and Progress 

• Responds to offers on homes to assist negotiations. Consults with Asset Managers and/or Sales Professionals for approval on final price  

• Follows up with prospective buyers on viewing, completed applications, etc. and documents all changes and updates in Vantage  

• Makes themselves available to potential buyers throughout their entire home buying journey for questions, guidance, and education   

Feedback and Training  

• Participates in monthly one on one meetings with team leader to receive their constructive feedback and encouragement 

• Adheres to call quality guidelines on monthly graded calls and adjusts due to coaching received  

• Attends training with updates on new technology/ system updates.  

Other duties as assigned 

This job description is not an exhaustive list of all the functions that a team member and other duties may be assigned. 

QUALIFICATIONS: 

• Education: High school diploma or equivalent. 

• Experience: 0-2 years of experience required.  

• Familiarity using Microsoft Office and Salesforce Vantage a plus.  

• Must be available to work one Saturday a month on rotation with the team. 

• Excellent written and verbal communication skills with the ability to communicate effectively and efficiently via phone, email, live chat, and person to person. 

• High sense of urgency.  

• Exhibit great interpersonal skills, effective persuasive skills, and a strong desire to provide exceptional customer service 

• Ability to manage multiple and/or conflicting responsibilities 

• Active listener with great attention to detail and organizational skills 

• Ability to build relationships with various internal and external customers 

• Creative in communication and customer approach 

PHYSICAL DEMANDS: 

• Must be able to remain in a stationary position 75% of the time. 

• Constantly operate a computer and other office productivity machinery, such as a telephone, calculator, copy machine, and computer printer. 

• Will be communicating 90% of the time over the phone. 

• Constantly works in a state-of-the-art indoor temperature controlled, sealed window office environment.