Job Title: Application Engineer
Location: Canada
Location Type: Hybrid
Website: https://www.wmfts.com/en/
Group: https://www.spiraxgroup.com/
When you join Watson-Marlow Fluid Technology
Solutions, a part of the Spirax Group, you will be integrated into a
cooperative and encouraging team, participate in challenging yet critical work,
and experience ongoing growth opportunities to help you achieve your full
potential. Visit our website to learn more.
This role will focus on: The Application Engineer is a vital link
Who you’ll be working with This is what you’ll
between our company and its clients, offering essential technical sales support
and application expertise on a daily basis. This dynamic role involves a
detailed assessment of customer applications and engineering specifications to
create tailored technical quotations and proposals. The Application Engineer
will play a crucial role in enhancing our sales team's capabilities by
providing them with comprehensive training, answering technical support
inquiries, and directly responding to customer calls. A combination of
technical acumen and customer service excellence, the Application Engineer will
contribute significantly to our sales process, ensuring our solutions meet the
precise needs of each client.
What you’ll be
doing
proposals and quotations for custom products, and provide pre-sales
application engineering guidance for optimal WMFTS product selection.
technical support, guiding on installation and troubleshooting issues.
This includes reviewing specifications/drawings, liaising with factories
on complex problems.
production, shipping, and accounting teams to ensure smooth customer order
management.
documentation for production processing and order raising, collaborating
with vendors on product specifications, maintaining Product Specification
Records, and creating custom drawings or instructions.
customer review and approval before equipment release.
personnel through phone and written communication, and conduct occasional
visits for presentations, application assessments, value proposition
education, or troubleshooting.
accurate project, engineering, and technical records.
projects.
support sales efforts, provide technical expertise, and assist in the
preparation of bid proposals and quotations.
solutions, and ensure technical feasibility and compliance with industry
standards.
technical queries, ensure customer satisfaction, and support post-sales
activities.
custom solutions and with purchasing on vendor specifications and
procurement for project components.
regarding product specifications, troubleshooting, and customer feedback
to improve product offerings and resolve issues.
demonstrations, field support, and troubleshooting, ensuring a positive
experience and understanding of product value.
Engineering Manager, contributing to team goals and departmental projects.
need to be successful in this role
product and market areas, valuing 10+ years of direct involvement. We
welcome candidates with diverse educational backgrounds who bring
equivalent professional experience in similar roles.
detail-focused, capable of managing multiple priorities in a fast-paced
environment.
equipment and control systems is advantageous. A strong ability to
independently resolve issues and execute timely decisions is required.
essential for effective interactions with both internal teams and external
partners. Bilingual in English and Frech is highly preferred.
Excel, Outlook, PowerPoint), Teams, and Skype for Business. Experience
with ERP software, especially Microsoft Dynamics AX, is beneficial.
proficiency in new software applications as needed.
work environment.
visits, and on-site customer support, necessitating the ability to
transport equipment and stand or walk for extended periods. Reasonable
accommodations will be made to enable individuals with disabilities to
perform the essential functions.
At Watson-Marlow, we believe in taking care of our colleagues. We offer a generous benefits package, including:
- A competitive salary
- Flexible working arrangements
- A generous holiday allowance
- Three days’ paid volunteering leave
- Comprehensive private healthcare
- An enhanced retirement plan
- Life assurance
- Additional support and benefits through our Everyone is Included Group Inclusion Plan
Everyone is Included at Spirax Group
We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone’s contribution is valued across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique.
We know that everyone needs some extra help from time to time, so we have introduced a range of additional benefits through our Group Inclusion Commitments. These include:
- Gender-neutral parental leave
- 15 days of extra paid caregiver leave
- Paid time off and support for anyone experiencing pregnancy loss or domestic abuse
- Menopause-friendly workplace principles and more.
Learn more at Our Inclusion Commitments.
Equal Opportunity Employer
Watson-Marlow Fluid Technology Solutions is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or other protected characteristics as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Watson-Marlow Fluid Technology Solutions makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Company
Overview
At Watson-Marlow Fluid Technology Solutions, we are driven by innovation
and are dedicated to creating an inclusive workplace where everyone is
empowered to make a difference. As a world leader in manufacturing peristaltic
pumps and associated fluid path technologies for the life sciences and process
industries, we offer a wide range of products, including tubing, specialised
filling systems and products for single-use applications.
Watson-Marlow is part of Spirax Group, a
FTSE100 and FTSE4Good multi-national industrial engineering Group with
expertise in the control and management of steam, electric thermal solutions,
peristaltic pumping and associated fluid technologies.
Our purpose is to create
sustainable value for all our stakeholders as we engineer a more efficient,
safer and sustainable world. Our technologies play an essential role in
critical industrial processes and industrial equipment across industries as
diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power
Generation, Semiconductors and Healthcare. With customers in 165 countries, we
provide the solutions that sit behind the production of many items used in
daily life, from baked beans to mobile phones!
Our inclusive culture and values, unites us, guides our decisions and inspires us everywhere that we
operate. We support our colleagues to make their difference for each other as
well as customers, communities, suppliers, our planet and shareholders by
creating a truly equitable working environment where everyone feels included.
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