Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.
Sabre is looking for a Principal Product Owner to lead and oversee the Loyalty and Customer Insights product areas, with a strong focus on airline customers leveraging Sabre Mosaic platform.
In this role, you will be accountable for the day‑to‑day ownership and evolution of Loyalty and Customer Insights products, acting as the primary point of contact for customer change requests (CRs), inquiries, and solution discussions. You will work closely with airline customers, internal product, engineering, delivery, care, and commercial teams to ensure customer needs are clearly understood, prioritized, and delivered in a scalable and sustainable way.
The ideal candidate combines deep domain understanding, strong customer engagement skills, and the ability to operate effectively in a complex, multi‑stakeholder environment. This is a hands‑on role requiring both strategic judgment and operational execution.
Role and Responsibilities
Loyalty Product Ownership
Own and oversee the Loyalty product area, including functional scope, priorities, and ongoing evolution
Act as the primary owner for customer reported Change Requests (CRs), enhancements, and functional inquiries related to Loyalty
Partner with airline customers to understand loyalty program needs, configurations, and integration expectations
Work closely with Engineering, Delivery, and Care teams to assess feasibility, impact, and sequencing of Loyalty changes
Ensure alignment between customer commitments, product roadmap, and platform strategy
Customer Insights & Mosaic Evolution
Own functional responsibility for Customer Insights, with a strong focus on Mosaic platform capabilities
Handle customer requests related to Customer Insight configuration, data usage, integrations, and platform behavior
Drive the evolution of Customer Insight components within Mosaic, ensuring scalability, consistency, and reusability
Collaborate with platform and architecture teams to align Customer Insight capabilities with Mosaic standards and APIs
Cross‑functional Collaboration & Delivery
Translate customer needs into clear business requirements, user stories, and acceptance criteria
Partner with internal Product Managers to ensure alignment with broader product vision and investment strategy
Work closely with Sales, Account Management, Program Managers and Delivery teams to support customer engagements, solutioning, and pre‑sales discussions
Support customer demos, solution walkthroughs, and functional deep dives as needed
Act as a subject‑matter expert (SME) for Loyalty and Customer Insights across internal teams
Execution & Backlog Management
Own and manage the product backlog for assigned areas and items clarity, including prioritization and scope definition
Participate actively in scrum ceremonies, providing guidance and clarifications to engineering teams
Review and accept delivered work to ensure it meets defined requirements and customer expectations
Analyze, triage, and support resolution of production and maintenance issues related to Loyalty and Customer Insights
Qualifications and Education Requirements
7+ years of experience working with Airline technology, travel platforms, or related enterprise systems
Strong experience in customer‑facing roles, including handling customer requests, CRs, and solution discussions
Experience working with platform‑based products and/or API‑driven architectures (experience with Mosaic is a strong plus)
Proven ability to translate business needs into clear, actionable product requirements
Strong ownership mindset, with the ability to balance short‑term customer needs and long‑term platform strategy
Comfortable operating in a highly cross‑functional, multi‑stakeholder environment with competing priorities
Ability to work independently and drive outcomes across geographically distributed teams
Excellent organizational and prioritization skills, managing multiple customer requests in parallel
Strong business acumen and analytical thinking
This role requires an AI‑first approach to product ownership. The successful candidate is expected to use AI tools extensively across customer engagement, requirements definition, backlog management, analysis, documentation, and communication to accelerate delivery and improve quality, while operating within Sabre’s AI governance and security standards.
Excellent written and verbal English communication skills; comfortable presenting to customers and internal stakeholders
Nice to Have
Solid understanding of Loyalty programs, customer data, profiles, or Customer Insight‑type platforms
Understanding of emerging trends in travel retailing, personalization, and AI‑driven insights
Technical background or experience collaborating closely with engineering teams (APIs, SQL knowledge is a plus)
Work arrangements
Hybrid working mode; 3 chosen days from the office in a week
Flexible working hours: Maintain your work-life balance by adjusting your working hours to your needs
Paid time off
Year-End-Break: enjoy additional fully paid days off during the last week of the year
Paid parental leave: Take up to 12 weeks off with pay after birth or adoption of a child. Sabre Global Paid Parental Leave runs concurrently with local leave policies.
Paid volunteer time: take up to 4 days annually to give your time to a charitable organization of your choice
Your money
My Benefit platform/Multisport card: enjoy the benefit cafeteria system and use popular sport card
Tax deduction: take the opportunity to claim deductible costs, reducing your income tax
Employee Capital Plans: profit from long-term saving scheme co-financed by Sabre and the State Treasury
Baby Bonus: benefit from one-time allowance on childbirth or adoption
Say Thanks program: collect points on recognition program and transfer them to wide variety of gifts and services
Health and wellness
Luxmed VIP medical coverage: take care of yourself and your family with the extensive medical package with a broad range of additional services
Foreign travel insurance: feel safe going abroad with free Allianz insurance offered as part of our Lux Med package
Employee Assistance Program: find help in free, confidential program with a certified counselor
Mindfulness & meditation apps: take care of your mental and physical health
Life insurance: sign up for free, high coverage life insurance program
Career development
Professional development: access to e-learning platforms as well as join Sabre live learning sessions
Certification and tuition reimbursement
Our Communities: join one of our team member groups focused on sharing knowledge and best practices (Google Developers Group, Innovation Lab Community, Women in Technology, SOLVE!T and many more)
And more
Car and bike parking
Fun & Relax zone in modern office: enjoy electronic tables to work, foosball, ping pong, pool table, swings, massage chairs and terraces to admire a panoramic view of Kraków. We have parents’ rooms as well
No dress code
Innovation Lab: access Augmented Reality & Virtual Reality equipment, Robot construction kit, 3D printers and many more
Attractive Referral Bonus: earn $2500 USD for every hired referral
We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application.
Please note that only candidates who meet the minimum requirements will proceed in the selection process.
Sabre is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.
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