Assistant Director, Hospital Partnerships & Operations - East Coast
The Assistant Director of Hospital Partnership and The Assistant Director ensures students are fully The position also serves as a key operational liaison for This position reports to the Chief Enrollment Services and Student Operations Officer. Regional Operations Oversight Oversee clinical education operational processes within Responsibilities include: Staff Leadership and Management Provide direct supervision and support to Program Responsibilities include: Student Credentialing and Compliance Management Ensure students meet all documentation and credentialing Responsibilities include: Hospital Partner Coordination Serve as a primary operational escalation point for hospital Responsibilities include: Evaluation Tracking and Academic Compliance Ensure timely completion and tracking of clinical Responsibilities include: Clinical Site Visits and Operational Representation Support hospital partner engagement and operational Responsibilities include: Accreditation and Affiliate Data Management Maintain and oversee institutional clinical affiliate Responsibilities include: Data Management and Reporting Oversee regional data integrity and reporting related to Responsibilities include: Process Improvement and Operational Excellence Support ongoing improvement of clinical education Responsibilities include: Additional Responsibilities This description is not intended to be all-inclusive. Qualifications Education Experience Work Environment Hours & Travel The anticipated salary range for the Assistant Director, Hospital Partnerships & Operations - East Coast is $74,675 to $82,000 per year. The final salary offered may vary and will be determined based on factors such as job-related knowledge, skills, experience, location, and education of the successful candidate. This information is provided per NYS local law.
Operations provides leadership and operational oversight for clinical education
processes across assigned geographic regions. This role supervises Program
Coordinators responsible for clinical documentation, student credentialing,
preceptor credentialing and hospital partner compliance to ensure all
operational requirements are completed accurately and within established
timelines.
credentialed and prepared for clinical rotations while maintaining compliance
with hospital partner requirements, regulatory standards, and institutional
policies. This role works closely with clinical operations teams, clinical
development teams, and academic leadership to support clinical site
relationships, documentation processes, and operational readiness.
hospital partners, overseeing preceptor credentialing workflows, clinical
documentation processes, evaluation tracking, and compliance reporting to
support student progression and successful program completion.
Key Responsibilities
assigned regions to ensure consistent execution of documentation,
credentialing, and compliance requirements.
regional operations to ensure all required student documentation is
submitted accurately and within required timelines.
hospital partner documentation requirements are consistently met across
all regional clinical sites.Oversee
credentialing processes for students and preceptors prior to clinical
rotation start dates.
documentation compliance with hospital partner systems including:
Clinician
Nexus
MyClinicalExchange
New
Innovations
Other
hospital credentialing platforms
and oversee the operational onboarding of new clinical sites.
as the operational lead for onboarding new clinical partners and ensuring
site readiness for student placements.
a database of clinical clerkships and affiliated hospital lists including
current and potential clinical training sites.
and maintain a cross-reference database of non-affiliated hospitals that
support fourth-year elective rotations.
Coordinators within assigned regions.
mentor, and support Program Coordinators responsible for student
documentation and credentialing.
regional responsibilities and manage workload distribution.
training and guidance on documentation processes, hospital partner
requirements, and operational systems.
staff performance, productivity, and service-level expectations.
performance evaluations and support professional development initiatives.
requirements prior to clinical placements.
verification of student health documentation, immunizations, and
compliance materials prior to clerkship start.
credentialing completion to ensure students are fully cleared for clinical
rotations.
and resolve outstanding documentation issues affecting student
eligibility.
the non-affiliate elective process and ensure required paperwork is
completed at least 30–45 days prior to elective start dates.
with legal and compliance teams regarding contracts or student-related
issues associated with non-affiliated sites.
the NYSED documentation process and ensure all required paperwork is
submitted within regulatory timelines.
and generate compliance reporting related to NYSED requirements.
partners and clinical sites.
as the escalation point for clinical student issues, particularly those
related to clinical scheduling and site requirements.
timelines.
preceptor credentialing completion to ensure preceptors are fully credentialed
.
proactive communication with hospital partners to address documentation,
scheduling, and credentialing concerns.
closely with clinical development and academic teams to support site
relationships and operational readiness.
evaluations and academic documentation.
oversight for tracking clinical evaluations by facility/preceptor.
clinical evaluations are received within 30 days of clerkship completion.
proactive communication with clinical partners to ensure evaluation
completion.
graduation audit readiness by ensuring all required documentation and
evaluations are received on time.
oversight during clinical site visits.
with the clinical academic team to hospital site visits within assigned
regions.
all clinical site visits remotely when in-person participation is not
required.
clinical education operations during site visits and address operational
concerns or documentation requirements.
records and accreditation-related information.
and oversee all ACGME and AOA information related to MGE clinical
affiliates.
accurate tracking of affiliated hospitals and clinical training programs.
updates and changes regarding clinical affiliates to institutional
leadership and partner organizations.
clinical education operations.
hospital rosters accurately reflect student placements, additions, and
removals.
reporting related to documentation completion, credentialing status, and
site capacity.
accurate records of clinical partnerships and hospital affiliates.
documentation and operational records are properly archived.
operational processes.
operational challenges and recommend workflow improvements.
and maintain standard operating procedures for credentialing and
documentation processes.
with leadership to standardize operations across regions.
implementation of new operational systems and technologies.
operational coverage during peak periods to ensure uninterrupted service
to hospitals and students.
institutional initiatives and special projects as assigned.
compliance with all institutional policies and regulatory standards.
other duties and special projects assigned by leadership
This position may perform other related duties as required to meet the ongoing
needs of the department/institution.
Knowledge, Skills & Abilities
leadership and team management skills
organizational and operational management abilities
of clinical education credentialing processes and hospital partner
requirements
with documentation management systems and clinical placement platforms
communication and stakeholder relationship management skills
to analyze operational performance and implement process improvements
problem-solving abilities and attention to detail
to manage multiple priorities across regional teams
degree required
degree preferred
years of experience in medical education, clinical education operations,
healthcare administration, or residency coordination
years of supervisory or leadership experience preferred
working with hospital credentialing systems such as Clinician Nexus,
MyClinicalExchange, or similar platforms preferred
in academic health systems or medical education programs preferred
operational environment. Work may involve extended periods of computer use.
work schedule: Monday through Friday
hours may be required during peak operational periods
required for regional and occasional national clinical site visits
We Are
· Student Centric: We approach every task with a focus on supporting our students to achieve their lifelong learning goals in a safe, vibrant and welcoming environment.
· A Global Community: We are one team with an international outlook welcoming the strength in our diversity and the value each of us brings to what we do.
· Accountable: We take responsibility for our actions by being responsive, resourceful and respectful in delivering on our commitments with integrity and the highest ethical standards.
· Collaborative: We support and empower one another through open communications, cooperation, sharing knowledge and taking time to always listen and show we care.
· Committed to Excellence: We take pride in our ongoing pursuit for continuous improvement through creativity, rigor and best practices to produce meaningful outcomes.
About University Support Services, LLC
University Support Services LLC (USS) is an affiliate of St. George's University (SGU), a leading provider of international medical education. SGU students and faculty come from 151 countries to the island of Grenada, located in the West Indies. Our purpose is to support SGU to deliver best in class education for all SGU students. We put a special focus on the growing global need for diverse high-quality medical and healthcare professionals. USS is pivotal in positioning SGU as a premiere medical degree institute through its student-facing as well as functional support teams.
USS is an equal opportunity employer. As such, it is company policy to fill positions with qualified candidates regardless of race, color, sex (including sexual orientation and gender presentation), age, religion, ancestry, national origin, citizenship status, pregnancy, marital status, medical condition, genetic information, disability, status in the Uniformed Services of the United States (including veteran status) or status as a victim of domestic violence, except where there is a bona fide occupational qualification. This policy protects applicants and employees from discrimination in the hiring process.