JD-03022 Rev. 1.0 DCN-390

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Position Title: Junior Application Support Analyst

Department: IT Manager: IT Manager

Tier Level: 30 FLSA: Exempt

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Education: 

• Bachelor’s degree (or pursuing a Bachelor’s degree) in Computer Science, Information 

Technology, Management Information Systems, or a closely related field, or equivalent 

experience required.

Previous Work Experience: 

• 1–2 years of experience supporting, optimizing, or maintaining ERP applications in a 

manufacturing environment preferred, Global Shop Systems experience a plus.

• 1–2 years of database or application support experience preferred.

• Demonstrated experience with Microsoft SharePoint — site creation, permissions management, 

and content administration preferred.

• Experience in troubleshooting, developing, and maintaining custom flows using Power 

Automate preferred.

• Experience with custom report or dashboard development using Crystal Reports or Power BI 

preferred.

• Familiarity with API integrations or cross-platform system connectivity desired.

• Application programming experience a plus (C#, C++, VB, or Python)

• Three years' related experience is required for Supervisor. 

Leadership Competency Expectations:

• Consistently demonstrate and hold team members accountable to The Roberds’ Way values. 

• Coaching and Developing Others — Identifying the developmental needs of others and 

coaching, mentoring, empowering, or otherwise helping others to improve their knowledge or 

skills.

• Establishing and Maintaining Interpersonal Relationships — Developing constructive and 

cooperative working relationships with others and maintaining them over time.

• Listening Actively — Giving full attention to what other people are saying, taking time to 

understand the points being made, asking questions as appropriate, and not interrupting at 

inappropriate times.


• Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and 

resolving grievances and conflicts, or otherwise negotiating with others in a respectful manner.

• Developing and Building Teams — Encouraging and building mutual trust, respect, and 

cooperation among team members.

• Leading by Example – Displaying reliability, holding oneself accountable for one’s actions, 

remaining open to listening to alternative viewpoints, maintaining a growth mindset and 

behavior.

Demonstrated Competencies:

• Effectively manage projects to completion.

• Successfully troubleshoot and diagnose technical issues.

• Efficiently respond to technical questions.

• Analyzes expertise to combine and integrate skills needed for advanced task completion; 

sometimes involving other workers.