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Posted 1mo ago

IT Intern - Help Desk

@ Bennett Thrasher
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Atlanta, Georgia, United States
OnsiteInternship, Full Time
Responsibilities:Field requests, Document details, Troubleshoot issues
Requirements Summary:Pursuing IT degree; GPA 3.2+; internship experience preferred; strong problem solving; Office 365; Teams/Zoom; extended hours when needed.
Technical Tools Mentioned:Microsoft Office 365, Microsoft Teams, Zoom
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Job Description

At Bennett Thrasher, we offer the expertise and opportunities of a large accounting firm, while providing a commitment to culture and a family-like work atmosphere. By joining our firm, you’ll have immediate opportunities to collaborate on meaningful work with clients in a variety of industries and work together with other associates across practices. You’ll not only be able to dive into challenging projects with a diverse set of clients, you’ll also have opportunities to participate in firm activities that reflect your individual passions; from our Business Resource Groups to the BT Foundation.

We work hard to help our clients solve challenges, but we also believe in taking time for what matters and offer benefits for you that reflect this mindset. We offer a competitive benefits program that includes generous vacation time, exceptional opportunities for growth and flexibility in both our dress code and work model. Apply today to learn more about how you can excel in a career with Bennett Thrasher. 

Bennett Thrasher is seeking an IT Intern in Atlanta, GA. The IT intern will serve as a member of the IT Help Desk team providing courteous and expert technical support to all BT team members in all locations via ticketing system, remote access, desk-side support, phone calls, emails, self-service, and walk-ups. This position will require the ability to multitask among several duties including but not limited to installation, troubleshooting and resolving technology issues on various hardware and software, Windows operating systems, prioritizing support requests, and performing ticket documentation. The IT intern will work with other members of the team to ensure tickets are being worked and closed within acceptable timelines.

Responsibilities:

  • Field incoming help requests from end users via both telephone and e-mail in a courteous manner.
  • Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
  • Build rapport and elicit problem details from help desk customers.
  • Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
  • Apply diagnostic utilities to aid in troubleshooting.
  • Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
  • Identify and learn appropriate software and hardware used and supported by the organization.
  • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications.
  • Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
  • Test fixes to ensure problem has been adequately resolved.
  • Perform post-resolution follow-ups to help requests.
  • Develop help sheets and frequently asked questions lists for end users.

Qualifications:

  • Working towards undergraduate or graduate degree in Information Technology with a GPA if 3.2 or higher (junior, senior, or masters student) 
  •  
    Prior internship experience with a medium to large business is a plus
  • Resourceful and innovative problem-solving abilities
  • Experience with the Microsoft Office 365 suite 
  • Experience supporting collaboration platforms such as Microsoft Teams and Zoom 
  • Must be able to work extended hours during tax season or when required to complete projects (this would include but not limited to being in the on-call rotation)

Bennett Thrasher is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex; pregnancy; sexual orientation; gender identity and/or expression; age; disability; genetic information, citizenship status; military service obligations or any other category protected by applicable federal, state, or local law.