- Anticipates and responds to guests in a friendly and positive manner
- Responsible for providing the highest level of service
- Process check-ins and check-outs, verify billing, create reservations, and process special requests
- Assists guests by knowing hotel property, local attractions, and hours of operation of hotel outlets and services
- Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary
- Understands and follows the company guest service recovery program
- Follows proper selling techniques and ensures strategies are utilized to maximize room revenues
- Monitors room availability, follows restrictions, and all booking policies and procedures
- Drives sales and maximizes revenue by up-selling rooms and amenities
- Follows company procedures when handling cash and processing financial transactions
- Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste
- Produces required volume of work by planning, organizing and prioritizing work duties
- Adheres to company general work rules, department procedures and company policies
- Attends all required department and hotel meetings
- Maintains a clean and safe work area in compliance with company, brand, local, state and federal regulations
- Follows all company procedures for guest/associate incidents
- Knowledgeable of hotel emergency procedures
Education: High school diploma or GED
CSM Corporation offers a comprehensive benefits package to all regular full-time employees, designed to support the health, well-being, and financial security of our employees. Our benefits include medical, dental and vision insurance plans, company-paid life insurance and short term disability coverage, company-paid long term disability coverage for eligible employees, 401(k) plan with company match, tuition reimbursement, voluntary benefits (critical illness, hospital indemnity, accident insurance, pet insurance, identity theft), time-off, scholarship program, generous hotel discounts and more! For benefits offered to regular part-time or on-call employees, please email [email protected].