The Systems Engineer (Desktop Engineering) is responsible for providing enterprise desktop, endpoint, and audiovisual support within a complex IT environment. This role focuses on analyzing system and workflow requirements, maintaining Windows-based environments, and delivering Tier 2 end-user support for productivity platforms, print services, and conference room technologies.

The engineer will support operational stability, endpoint lifecycle management, and user productivity by troubleshooting system issues, implementing corrective actions, and documenting technical procedures in accordance with enterprise standards.

Key Responsibilities

• Analyze system and user requirements related to desktop computing, endpoints, and collaboration tools
  

• Administer, maintain, and support enterprise Windows workstation and endpoint environments
  

• Provide Tier 2 support for Microsoft 365 applications and services, including:
  

  • Power Automate
    

  • Office applications
    

  • Microsoft Teams
    

  • SharePoint
    

  • OneDrive
    

• Deploy, manage, and maintain endpoints using tools such as Tanium and PDQ for:
  

  • Software distribution
    

  • Patch management
    

  • Asset inventory and compliance
    

• Manage and support enterprise print solutions, including:
  

  • PaperCut MF
    

  • HP multifunction printers
    

  • Canon copiers
    

• Provide audiovisual (AV) support for conference rooms and event spaces, including:
  

  • AVoIP systems
    

  • Control interfaces and integrated AV solutions
    

• Collaborate with cross-functional IT teams to troubleshoot, resolve, and escalate technical issues
  

• Evaluate workflow, organizational, and planning challenges and develop corrective actions
  

• Document system configurations, procedures, and troubleshooting steps in an enterprise IT knowledge base
  

• Support endpoint standardization, security, and lifecycle management initiatives
  

Requirements

Minimum Qualifications

• Bachelor’s degree from an accredited college or university in:
  

  • Computer Science
    

  • Information Systems
    

  • Engineering
    

  • Business
    

  • Or another related scientific or technical discipline
    
    OR three (3) years of equivalent experience in a related technical field
    

• Minimum 3 years of general experience in systems engineering
  

• At least 1 year of specialized experience working with interactive, real-time systems supporting online or on-demand operations
  

• Demonstrated ability to analyze system requirements, evaluate technical problems, and implement corrective actions
  

Preferred Qualifications

• 5 years of experience administering and maintaining Windows desktop and endpoint environments
  

• Hands-on experience managing enterprise print solutions, including PaperCut MF and multifunction printers (HP and Canon)
  

• Experience providing enterprise AV support, including:
  

  • AVoIP-based conference room solutions
    

  • AV control interfaces and integrated room technologies
    

• Advanced experience delivering Tier 2 support for Microsoft 365 platforms and services
  

• Experience deploying and managing endpoints using Tanium and PDQ
  

• Strong collaboration skills working across infrastructure, security, and application teams
  

• Proven experience developing and maintaining technical documentation and IT knowledge bases
  

• Current professional certifications, including:
  

  • Relevant Q-SYS certifications and/or
    

  • Microsoft certifications