Joint Regional Security Stack (JRSS) NOC Technician, Job no. R-00168359
Location: Scott Air Force Base, Illinois
Category: Network Administration and Ops
Schedule (FT/PT): Full Time
Travel Required: No
Shift: Rotating 24/7
Potential for Telework: No
Required:
- Active Secret Security Clearance
- U.S. Citizenship
- DoD-8570 IAT Level 2 baseline certification (Security+ CE or equivalent) at start date
Our customer is the Defense Information Systems Agency (DISA) and acts as the provider of GIG/Defense Information System Network (DISN) services to the Department of Defense (DoD) and national security organizations. This position directly supports the DISA-provided GIG capabilities and services in the 24x7 DISA Global Operations Center (DGOC).
We are seeking a Joint Regional Security Stack (JRSS) NOC Technician to support the Digital Modernization Sector and Global Solutions Management Operations II (GSMO-II) program.
Primary Responsibilities
Responsible for performing, training team, and developing processes for the following duties:
- Execute network operations to include configuration and analysis of customer traffic across the MPLS and JRSS infrastructure
- Perform real-time customer failover to restore services during scheduled and unscheduled outages and maintenance actions
- Work directly with supported customers and engineers across other NOCs to ensure maximum network availability to minimize or eliminate mission and operational impact
- Proactively monitor network alarms across platform specific network management tools
- Perform a variety of change management tasks which include hardware replacement, software configurations, and ASI management
- Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident
- Assess, identify and recommend resolutions to various network incidents and/or deficiencies leveraging knowledge in one or more of following: routers, switches, routing protocols, MPLS, VPN technologies, IDS/IPS, proxies, packet capture, network taps, load balancing, firewalls, out-of-band management.
Basic Qualifications
- Must have DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date
- Ability to work in a 24/7 operation
- High school and 2-4 years of experience
- Must have an active DoD Secret security clearance
- Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management
- Expertise in one or more of the following: routers, switches, routing protocols, CISCO, Juniper, MPLS
- General understanding of network topologies
Additional Desired Qualifications
- Tech control facility or cyber transport experience
- Circuit actions and vendor experience
- IP architecture experience
- Telco NOC, inside or outside plant experience
- Experience with MS Office suite, i.e. Outlook, Excel, Word, Access, PowerPoint, TEAMs
- Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management, change management
- Additional certifications to include: CCNA, JNCIA-Junos, F5 Networks Certified Technical Specialist, ITILv4