Responsibilities and Duties

            The primary responsibilities and duties of this position consist of, but are not limited to, the following:

• Willingness to take the most effective role deemed necessary by supervisors or managers.


• Maintaining the operational effectiveness of the aquatic department, while delivering superior quality and service at all times.


• Maintaining compliance with all legal requirements, codes, cleanliness and sanitation standards.


• Safeguarding the confidentiality of customer, company and employee information.


• Taking all opinions and suggestions under advisement before making decisions of major proportion while assuming full responsibility of the decisions themselves.


• Maintaining a cooperative working relationship with guests and the entire staff.


• Ensuring that all standards will be consistent with the goals and objectives already established by the resort as a whole.


• Handling difficult situations tactfully.


• Consistently showing the ability to recognize and deal with priorities.


• Meeting deadlines for time-sensitive activities.


• Completing all obligations; do what has been committed upon.


• Maintaining a well-groomed, professional appearance appropriate for the position and the situation.

• Creating the highest customer satisfaction possible by:
  
  
  
  
  • Ensuring you provide prompt, friendly, quality service
  
  
  • Using proper language to guests and subordinates, both in person and over the radios.
  
  
  • Having complete knowledge of the areas of your operation.
  
  
  • Having a clean, sanitary, organized work station.
  
  
  
  


• Practicing cash handling policies and procedures in line with Chula Vista Resort’s stated standards.