Overview of Role:

• The Outbound Inside Sales Agent you will be required to sell a range of National Pen product to existing customers through outbound telephone calling. 
• You will do this by contacting customers using a pre-loaded workflow. In doing so, you will provide our customers with an incredible service, whilst establishing long-term customer relationships.

PRIMARY RESPONSIBILITIES:

• Calling existing customers using preloaded workflow and generating increased sales.
• Manage a database of unassigned accounts with associated Sales Revenue and Key Performance targets.
• Ensure customer issues are dealt with in an efficient manner, informing the customer of any new products and maintaining the highest levels of customer care.
• Ensuring the order and customer details are correctly uploaded onto the system to ensure accuracy on all orders
• Achieve weekly individual sales, calls and revenue targets. 
• Attend weekly team catch up meetings, brainstorm new ideas and sales techniques.
• Maintain up-to-date knowledge of our products and processes, which will be supported by on on-going training, support, and coaching.
• Any other duties/projects as directed by Senior Management.

REQUIRED KNOWLEDGE/SKILLS/ABILITIES: 

• Fluent in English 
• Ideally a minimum of 1 year experience in sales environment with an understanding of the importance of building relationships with key decision makers
• Passionate about delivering customer service and managing customer expectations.
• Excellent communication and negotiation skills
• Have the ability to maintain professionalism under pressure and handle objections in an appropriate manner. 
• An energetic, self-starter who excels in interpersonal skills, with a focus on listening and questioning skills. 
• Strong experience in Microsoft Office, Excel, and other systems
• Highly organized with a strong attention to detail and ability to multitask.
• Self-motivated, goal oriented and results driven.
• Enjoy working in a team environment

Our values:

At Pens.com, we are guided by a set of core values that define our culture and approach to hiring:

Customers-First: 

We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression.

Continuous Improvement: 

We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes.

Goal-Oriented: 

We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress.

Integrity: 

We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people.

People-Centric: 

We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged.

About Pens.com 

Pens.com's personalized promotional products are created for and inspired by small businesses. With 56 years of experience and serving 22 countries worldwide, Pens.com offers MORE value, savings and time to customers through expert guidance on a broad range of personalized promotional products, including writing instruments, stationery, drinkware, bags, gifts, and trade show accessories. Pens.com operates via a network of more than 10 facilities across North America, Europe, Africa, and Asia.​

To learn more, visit: www.PENS.com 

Pens.com is a National Pen and Cimpress brand (Nasdaq: CMPR).​