Committed to Our Community in the Heart of the Redwoods. Removing Barriers to Healthcare Access

Greenway AdminThe Care Navigation Specialist I (CNS I) supports population health management and value-based care initiatives across all payer types through foundational patient outreach, care coordination, and quality assurance activities under established protocols and supervision. This role focuses on engaging patients in preventive and chronic care services, supporting timely follow-up, and maintaining accurate clinical data to help close care gaps and improve quality outcomes.

The CNS I contributes to quality programs by executing standardized workflows, assisting with outreach campaigns, updating health maintenance and documentation in the EHR, and collaborating with care teams to support patient safety and care continuity.

Our Care Navigation hourly wage ranges are listed below. All new hires will start at the base wage for the position. Certification and other requirements may be required to be hired at a higher step on our Care Navigation ladder.

Care Navigation Specialist I - $26.61 to $30.74

Care Navigation Specialist II - $28.61 to $33.05

Hmong and Spanish speakers who successfully pass a language exam will receive a minimum of .75 cents added to their wage.

ESSENTIAL DUTIES AND RESPONSIBILITIES: These essential responsibilities are carried out within a collaborative, team-based environment and may be aligned with either the Clinical Services or Quality Department, depending on organizational needs and area of focus. The Care Navigation Specialist works in partnership with multidisciplinary teams—including providers, Health Center Care Teams, and leadership—to operationalize population health initiatives and quality workflows.

The role emphasizes coordination, communication, and shared accountability to support accurate data management, effective patient outreach, timely care coordination, and consistent execution of clinical and quality processes that contribute to high-quality care delivery and patient safety.

Conduct patient outreach for preventive services, screenings, and follow-up care using approved communication methods (phone, text, MyChart, letters) in accordance with established protocols.
Review patient lists, registries, and reports to identify gaps in care or outreach needs.
Audits data for compliance; assesses common data errors and gaps and works with EHR Team to identify areas needing improvement.
Per protocol, reviews and updates patient health maintenance information.
Per protocol, reviews and updates provider panels, including patient assignment and reassignment.
Enters, organizes, and maintains data in Excel and other approved data collection and tracking tool.
Assists in the preparation of basic quality improvement reports and data summaries.
Participates on committees, teams, and with colleagues as needed.
Participates in Open Door Quality Improvement activities, meetings, and initiatives.
Performs other duties as identified and assigned supervisor.
Performs specialized duties, projects and other duties as identified and assigned by supervisor.

QUALIFICATIONS AND EXPECTATIONS: The successful candidate will possess experience and skills spanning a variety of areas:

Effective verbal and written communication skills; ability to interact and work as part of the Quality Department within the Population Health Team, Clinical Services, and larger ODCHC organization.
Strong interpersonal skills and the ability to establish constructive professional working relationships among a diverse workforce.
Ability to write basic descriptions, explanations, instructions, and other correspondence.
Ability to prepare routine reports, effectively present information, and answer questions.
Ability to read, interpret and implement moderately complex documents, policies, and program specifications.
Ability to confidently speak to and educate patients on the importance of preventive care screenings and engagement in care.
Strong computer skills with specific aptitude in Microsoft Office Suite, specifically Excel, and Electronic Health Records (EHR).
Computer and computer application skills sufficient to accurately and efficiently use practice management system, EHR system, spreadsheets, email and word processing software.
Ability to manage and complete multiple projects simultaneously.
Ability to work independently and as a member of multiple teams or groups.
Knowledge of Continuous Quality Improvement principles and tools preferred.
Adheres to ODCHC policies and protocols.

EDUCATION AND EXPERIENCE:

High school diploma or GED.
Prior experience of at least one year in a healthcare setting; experience with ODCHC systems and protocols preferred.
Minimum of 1 year EHR experience required, knowledge of OCHIN EPIC preferred.
Completion of accredited Medical Assistant training program OR six months or more related experience and/or training as a medical assistant (preferred).

CERTIFICATES, LICENSES, REGISTRATIONS:

Certificate of Completion of Accredited Medical Assistant Program OR evidence of equivalent MA education (optional)
Medical Assistant Certification (optional)

SUPERVISORY RESPONSIBILITIES: None.

SUPERVISION AND SUPPORT: The Care Navigation Specialist reports to the corresponding Department/Program Manager or Director and works collaboratively with other Care Navigation Specialists. Extensive collaboration with other clinic staff and managers is expected.

PHYSICAL REQUIREMENTS: This is largely an office-based position. The physical requirements described are representative of those needed to successfully perform the essential duties of the position. Reasonable accommodation will be made to allow otherwise qualified candidates to perform these functions.

Ability to communicate via telephone, video, and/or in-person.
Ability to read documents, computer screens, forms.
Ability to remain stationary for extended periods.
Ability to lift, carry, or otherwise move up to 25 pounds.
Ability to use keyboard and view computer screens for extended periods.
Ability to travel locally and long-distance as needed.
Ability to move around offices and clinics as needed.