Job Title: Operations Associate
Employment Type: Full-Time, W-2
Compensation: $42,000 - $48,500 per year.
Benefits: Discuss upon hire
Location: On-Site (Lexington, KY), Remote (1-2 days per week)
About the Role:
The Operations Associate plays a key role in supporting recruitment, scheduling, and day-to-day operations. This position coordinates across internal teams, external partners, and providers to ensure efficient staffing processes, accurate scheduling, and clear, consistent communication throughout all stages.
Key Responsibilities:
Staffing & Recruitment Support
- Serve as primary liaison between vendor partners and contracted recruiters
- Submit qualified candidates and track progress through the hiring pipeline
- Monitor training, credentialing, and onboarding milestones
- Maintain accurate candidate records within the HRIS platform
- Track and report recruitment metrics
- Communicate regularly with candidates to provide updates throughout the hiring process
- Distribute onboarding materials and ensure timely completion
- Notify vendor partner upon candidate’s completion of training and credentialing
- Assist with start date coordination and initial scheduling
- Support mentorship coordination for new providers
Scheduling & Provider Support
- Create, manage, and distribute monthly provider schedules
- Communicate availability changes to vendor partner in a timely manner
- Serve as primary point of contact for scheduling inquiries
- Ensure all schedule updates are accurate and clearly communicated
Administrative & Operational Support
- Maintain and update internal documentation, policies, and tools
- Manage data across systems to ensure accuracy and consistency
- Identify opportunities for process improvement and support implementation
- Serve as a point of contact for providers, staff, and external partners
- Provide general administrative and operational support
- Prepare and distribute new-hire welcome materials
- Coordinate regular reporting and insights to leadership