At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.
Grouse Mountain Lodge in Whitefish, Montana, is a premier year-round destination featuring 143 guest rooms, Logan’s full-service Restaurant, a gift shop, pool, hot tub, sauna, and fitness center, and over 15,000sqft of event and meeting space. The hotel is currently undergoing a major renovation including the construction of an 8,000sqft event center. As General Manager (GM), you are responsible for delivering on our brand promise and for ensuring that the property is recognized as the definitive leader within its competitive set. You will lead all aspects of hotel operations - delivering exceptional guest experience, driving financial performance, and fostering a high-performing team culture.
Budgeting and Financial Oversight
- Develop, manage, and monitor the annual budget, capital expenditure (CapEx), and financial forecasts.
- Revenue Management: Work closely with the Revenue Manager to implement dynamic pricing strategies (optimizing Average Daily Rate (ADR) and Occupancy Rate) to maximize Revenue Per Available Room (RevPAR).
- Cost Control: Implement strategies to manage expenses, especially labor costs and utility consumption, without compromising the 3.5 star service standards.
- Reporting: Analyze financial reports, identify variances from the budget, and prepare comprehensive performance reports for leadership.
- Sales & Marketing Leadership: Partner with revenue team to lead sales strategy, drive marketing initiatives, manage online presence, and cultivate relationships with key corporate clients and travel partners to secure strong bookings and market share.
Guest Experience & Quality Assurance
- Maintaining the high-quality standards expected of a four-star property is central to the GM's role.
- Service Excellence: Set, monitor, and enforce high-level service standards across all departments (Front Office, Food& Beverage, Housekeeping, Maintenance).
- Guest Relations: Be the face of the hotel, personally interacting with guests, especially VIPs. Proactively and professionally handle high-level guest complaints and resolve issues to maintain brand reputation.
- Quality Control: Conduct regular, detailed property walk sand inspections (rooms, public areas, F&B outlets, and back-of-house) to ensure immaculate condition and adherence to brand standards and the 3.5 star rating criteria.
- Reputation Management: Monitor and actively manage the hotel's online reputation, including guest review scores (Net Promoter Score - NPS) across platforms like TripAdvisor and Google.
Operations Management
- This involves ensuring the seamless and efficient functioning of all departments, 24/7.
Departmental Coordination:
- Oversee and coordinate the activities of all department heads (e.g., Rooms Division, F&B, Engineering, Security, People).
Facilities Management:
- Ensure all mechanical, electrical, and structural systems are maintained. Oversee preventive maintenance programs to minimize downtime and guest inconvenience.
Food & Beverage (F&B) Oversight
- For a 3.5 star property, F&B is a critical revenue driver. The GM oversees the quality, profitability, and service delivery of all restaurants, bars, banqueting, and in-room dining.
Compliance and Safety
- Ensure strict compliance with all local, state, and federal health, safety, security, and licensing regulations. Develop and implement emergency and disaster plans.
People Leadership
- The GM is the chief cultural officer, responsible for building and leading a high-performing team.
Recruitment and Retention
- Direct the hiring, training, and development of all hotel personnel, with a focus on retaining top talent.
Team Development:
- Coach, mentor, and motivate department heads and staff, fostering a positive, professional, and service-oriented work culture.
Performance Management
- Set clear performance goals, conduct regular 1/1’s and performance reviews, and implement disciplinary actions when necessary.
Labor Relations:
- Manage scheduling, wage administration, and ensure compliance with all labor laws. A key metric tracked is Staff Retention and Return Rate.
IDEAL EXPERIENCE, SKILLS & QUALIFICATIONS
Progressive Leadership Growth: Demonstrated career progression from department-level supervision to senior management roles within hospitality.
Front-Line Expertise: Strong foundation in guest service standards, daily operations, and problem-solving gained through roles such as Front Desk Manager or F&B Supervisor
Department Head Experience: Proven ability to manage budgets, scheduling, staff training, and cross-department collaboration as a Director of Rooms, Housekeeping, or similar
Senior Operational Leadership: Experience as a Director of Operations or Assistant General Manager in a 3- to 4-star property, with responsibility for revenue management contributions, CapEx planning, and strategic leadership development
General Manager Readiness: Previous success as a General Manager of a smaller or less complex property, with full P&L accountability, owner/stakeholder communication, and a well-developed leadership style
Servant Leadership: Demonstrates humility, authenticity, and a hands-on approach; able to attract, develop, and inspire top talent while fostering diversity and inclusion
Strategic & Operational Acumen: Skilled in driving business performance through operational efficiencies, setting clear goals, and aligning teams to achieve organizational objectives
Analytical & Problem-Solving Expertise: Brings strong business acumen, critical thinking, and creativity to navigate complex challenges and deliver innovative solutions
Collaborative & Transparent: Builds trust through open communication, intellectual honesty, and partnership; thrives in fast-paced environments and under pressure
Hospitality Passion & Cultural Connection: Deep appreciation for authentic guest experiences, outdoor orientation, and creating a positive, high-performing team culture
#LI-KO1
About Us:
We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.
Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Costa Rica, Las Vegas, and Chicago.
Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.
What will your work environment be like?
At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.
Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories
PURSUIT PERKS
Join an inclusive, global team and make life-long connections
Enjoy free access to Pursuit attractions and 50% off for friends
Get discounts on hotel stays, dining, and retail
Access subsidized mental health and wellness resources
Equal Employment Opportunities Information
Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [email protected].
We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.