About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Set in a restored 18th-century manor in the English countryside, just 40 minutes away from London, Four Seasons Hotel Hampshire offers a humble, comfortable and welcoming home away from home. With 500 acres of bucolic landscape, our hotel grounds allow you to enjoy an unrivalled sense of escape with unlimited access to nature, wildlife and unique outdoor experiences. Whether you're visiting with your loved one, family or pets, our facilities welcome you with seasonal food and drink options, spa treatments, pop-ups and event spaces with sustainable innovations throughout.About the role
We’re seeking an experienced and proactive Guest Services Supervisor to join our team on a permanent basis. In this hands-on leadership role, you will support the Front Office operation, ensuring every guest interaction is seamless, personalised, and reflective of the highest luxury hospitality standards. You’ll lead by example at the front desk, guiding and motivating the team while delivering exceptional guest experiences from arrival through to departure.
This role suits someone with strong interpersonal skills, attention to detail, and the confidence to lead in a fast-paced, guest-focused environment.
What you will do
Supervise and coordinate the daily activities of the Guest Services team to ensure smooth front desk operations.
Lead shifts, allocating tasks and supporting team members throughout the day.
Act as a key point of contact for guests, handling enquiries, requests, and concerns with professionalism and care.
Deliver a seamless check-in and check-out experience, maintaining efficiency and a warm welcome at all times.
Ensure all guest interactions reflect the highest standards of service and brand expectations.
Support VIP arrivals, special requests, and personalised guest experiences.
Liaise closely with Housekeeping, Concierge, and other departments to ensure guest needs are met.
Monitor service quality and provide coaching, feedback, and development support to team members.
Handle guest feedback and resolve issues promptly to ensure complete guest satisfaction.
Ensure compliance with hotel policies, procedures, and health & safety standards.
What You’ll Bring
Previous experience in a Front Office or Guest Services role, ideally within a luxury hospitality environment
Supervisory or leadership experience with the ability to motivate and develop a team
Excellent communication and interpersonal skills
Strong organisational skills and attention to detail
A passion for delivering exceptional guest experiences
Confidence in problem-solving and handling guest concerns
Flexibility to work shifts, including weekends and holidays
Knowledge of Opera or similar PMS systems is preferred
A positive, professional, and hands-on approach to leadership
Benefits
Free Shuttle Bus transport from local towns/stations to the hotel (Fleet, Church Crookham and Elvetham Heath)
Employee travel programme
BUPA dental health care
Excellent training and career development opportunities
28 days holiday per annum including bank holidays (increasing based on length of service)
Group Personal Pension Plan upon completion of three months’ service
Opportunities to build a successful career with global potential
Access to Wagestream – a salary advance benefit
WeCare Employee Well Being Platform
Uniform and free meals on duty