Duties

The individual selected for this position will: Serve as senior supervisor over the entire branch support staff; Serve as liaison between Headquarters, sponsoring divisions, Tucson Contact Center and Logistics and Command Center. Assign/explain work requirements to supervisors and ensure support staff are carrying out assigned duties; Assure production and accuracy requirements are met. Perform computer activities to monitor survey progress and performance; ensure all monitoring and feedback sessions are conducted appropriately. Keep subordinate employees informed of management goals and objectives and higher-level management informed of all necessary issues and concerns. Review and analyze records/reports of work production, costs and equipment and staff utilization to evaluate progress, identify/resolve problems and control or reduce costs. Foster an environment of open communication in the workforce by advocating teamwork, innovation, prevention, and customer satisfaction. Hear employee complaints and grievances; Be responsible for applying the principles of Equal Employment Opportunity in the supervised area.

Qualifications

This vacancy is advertised under 2 different announcements. Please read the 'Who May Apply' section carefully to determine your eligibility. If you are not eligible under this announcement, please see Supervisory Operations Specialist, 26-JCC-12933401-DE-DS. To qualify for the position of Supervisory Operations Specialist, at GS-0301-9, you must meet the minimum and/or basic qualification requirements listed below. Specialized Experience: You qualify at the GS-09 if you possess one year of specialized experience that equips you with the skills needed to perform the job duties. This specialized experience must have been equivalent to at least the grade 07 level to meet the qualification requirements in the Federal service. Specialized experience defined as experience in planning, directing and monitoring telephone activities designed to acquire missing or incomplete data items, reporting progress and potential problems to higher-level staff, and performing a wide range of personnel/administrative duties such as assigning and reviewing work, assuring that production and accuracy requirements are met, approving leave and recommending performance standards. OR Education: Grade 09: Master's or equivalent graduate degree or 2 full years of progressively higher-level graduate education leading to such a degree or LL.B or J.D., if related. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer.

Other Information

This job opportunity is for a Supervisory Operations Specialist position in the Jeffersonville Contact Center (JCC), at the National Processing Center (NPC), U.S. Bureau of the Census, located in Jeffersonville, Indiana. The incumbent serves as a supervisor with the responsibility of directing employees who perform calling center operations necessary for NPC surveys. Tour of Duty: Hours range from 7:00am - 12:00am, workdays can vary and can include evenings and weekends. Whenever there is an increase/decrease in the workload, your work schedule may change. Positions may include shift work, evening or weekend work, hours will vary. This position may include full time and/or part time work and may require a mixed tour agreement. Applicants who apply under this Job Opportunity Announcement may opt-in (at their request) to allow the sharing of their resume, and other associated documents with other Federal Agencies who have vacancies within the same occupational series, grade and pay band (or its equivalent), and full performance level in the same duty location or commuting area of the duty location listed on the Job Opportunity Announcement. Additionally, the following links provide information on various hiring authorities that may enable you to apply through merit assignment procedures, or be eligible for a non-competitive appointment. VRA (GS-11 or below) VEOA (permanent positions) 30% or more disabled veteran Military Spouse Persons with disabilities CTAP ICTAP The Department of Commerce also provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the Human Resources Office. The decision on granting reasonable accommodation will be on a case-by-case basis. TTY users can contact the Human Resources Office via the Federal Relay Service, 1-800-877-8339.