Job Title: Juvenile Transfer Offender Program (Jtop)

Department: Justice Integration / Case Management

Reports To: Justice Integration Program Supervisor

Location: Phoenix, AZ

Employment Status: Full‑Time / Non‑Exempt (unless otherwise classified)

Position Summary

The JTOP Case Manager is responsible for providing comprehensive case management services to justice‑involved individuals participating in the Justice Targeted Outreach Program (JTOP). This role supports clients with care coordination, service linkage, court‑related compliance, and individualized treatment planning while collaborating closely with internal clinical staff and external justice partners. The JTOP Case Manager plays a key role in supporting client stability, treatment engagement, and successful community reintegration.

Essential Duties and Responsibilities

• Provide case management services to justice‑involved clients enrolled in JTOP, including assessment, planning, coordination, monitoring, and advocacy.
• Complete intake assessments and ongoing reassessments to identify client needs, barriers, strengths, and goals.
• Develop, implement, and maintain individualized service plans in collaboration with the client and treatment team.
• Coordinate care with internal clinical teams, peer support staff, and external providers.
• Maintain communication with justice system partners, including courts, probation officers, parole officers, and diversion program representatives, as required.
• Assist clients with linkage to community resources such as housing, employment, benefits, transportation, medical care, and behavioral health services.
• Support client compliance with court‑ordered or program‑required conditions.
• Provide crisis intervention and de‑escalation support as needed, following Sanctuary Recovery Centers policies and procedures.
• Accurately document all client interactions, services provided, and case notes in the electronic health record in a timely and compliant manner.
• Maintain confidentiality and compliance with HIPAA, 42 CFR Part 2, ADHS, and AHCCCS requirements.
• Participate in case staffing, multidisciplinary team meetings, supervision, and required trainings.
• Perform other related duties as assigned to support program operations.

Required Qualifications

• Bachelor's degree in Social Work, Psychology, Behavioral Health, Criminal Justice, or a related field OR equivalent relevant experience as permitted by ADHS and AHCCCS guidelines.
• Experience working with justice‑involved populations, individuals with substance use disorders, mental health conditions, or co‑occurring disorders preferred.
• Knowledge of community resources, behavioral health systems, and justice system processes.
• Ability to maintain professional boundaries and work effectively with diverse populations.
• Strong organizational, documentation, and time‑management skills.
• Basic computer proficiency and ability to use electronic health record systems.
• Valid Arizona driver's license and reliable transportation (if client transport or community work is required).
• Must pass background checks, fingerprint clearance (as required), and pre‑employment screenings.

Preferred Qualifications

• Prior experience in justice‑related programs (probation, parole, diversion, specialty courts).
• Knowledge of ADHS and AHCCCS requirements for case management services.
• Bilingual (Spanish/English) preferred but not required.

Physical Requirements & Work Environment

• Ability to sit, stand, walk, and move throughout the facility and community locations.
• Ability to lift up to 25 pounds as needed.
• May involve community‑based work, court attendance, and travel between sites.

Compliance Statement

All employees are expected to comply with Sanctuary Recovery Centers' policies and procedures, including confidentiality, code of conduct, ethics, and safety standards.

Sanctuary Recovery Centers

True Healing & Continued Care