Job Description –
Product Management/Development – Full Time
Global Commercial Services (GCS)
About American Express:
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let’s lead the way together.
Functional Description:
As a global leader in financial services, American Express has built its reputation on continual innovation and forward-thinking. And since we’re committed to becoming the world’s most respected service brand, we continually strive to deliver the best possible service to our customers all around the world. Global Commercial Services (GCS) provides a range of card programs, lending solutions and expense management tools to help companies around the world handle almost all the facets of their business spending - from travel and meetings, to everyday office supplies and raw materials. These solutions deliver a number of benefits to our customers including increased awareness of their business spending, added control, improved efficiency and cost savings. GCS continues to be a fastgrowing business. Accelerating growth momentum, increasing profitability, and powering up our value proposition are key objectives for GCS organization. The Global Commercial Card team within GCS, is instrumental in ensuring achievement of these objectives.
The listed job is an exciting opportunity for supporting the Commercial Card organization and be a part CIDP, this team supports the Global and Large Market (G&L) clients of American Express across the globe. With the changing needs of our G&L customers and rapidly evolving competitive dynamics, this team is designed with the following objectives in mind:
• Re-position GCS as industry leaders with vision in core areas – as travel returns, clients are increasingly focused on sustainability, digitization of expense processes, and optimization of their travel and expense programs.
• Elevate and expand client relationships – leverage the power of data, insights, and strategic advisory to empower our Field colleagues and enhance relationships with our valued customers
• Scale our offerings to serve more clients – create a unified product line to support core customer needs and deliver it through both digital and bespoke channels to improve our reach.
• The candidate will be part of the Digital Product Management team of the CIDP team reporting to a manager and will help define digital / scale insights product strategy & backlog for T&E Inights products.
Purpose of the role:
• Build digital & scaled insights products for Travel Optimization
• PM - Build & test offline prototypes along with UX teams
• PO - role for new product / feature innovation along with tech
• Partner with marketing for driving adoption (trigger alerts), SME for deep client discussions / new prototype feedback
• Drive digital product engagement and usage.
Key Responsibilities:
• Lead product development for Digital offerings for corporate clients.
• Lead digital & scaled product build along with UX and tech teams – PO/PM
• Conceptualize, develop, and prototype new insights products/ product/feature enhancements for travel optimization.
• Build, Test & Learn offline prototypes for digital deployment.
• Prototype with clients and incorporate feedback to enhance product.
• Drive digital adoption by conceptualizing and deploying strategies like data driven triggers etc.
• Develop E2E User experience to drive adoption and simplify user journeys
• Support new product development though external research and track development of T&E insights products across the industry
• Demonstrate thought leadership and innovative ideation.
Qualifications
Qualifications:
• Preferably a bachelor’s degree or equivalent degree in Engineering, Computer Science, Statistics, Econometrics, Mathematics, Finance or Operations Research preferred. This role may be subject to additional background verification checks.
• Preference to MBA and Post graduate candidates
• Good knowledge of GCS Business, expertise in T&E industry domain preferred.
Critical Factors to Success (Outcome Driven):
Business Outcomes:
• Enable data driven actionable insights for field & clients to enable growth and retention.
• Scaled marketing outreach.
• Capturing VOC of the customer and structured feedback
Leadership Outcomes:
• Put enterprise thinking first, connect the role’s agenda to priorities and balance the needs of customers, partners, colleagues & shareholders.
• Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings.
• Demonstrate learning agility, make decisions quickly and with the highest level of integrity.
Functional Skills / Technical Skills:
• Analytics and Insights
• Product development/management
• Excellent Story Telling skills
• Strong communication skills and ability to influence senior leaderships, customers
• Advance Xls,
Platforms:
• Tableau
• Spend Platforms
• Advanced MS Office Suits (Excel)
Job Location: Hybrid (Gurgaon)
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Campus Benefits
We back our colleagues and their loved ones with benefits and programs that support their wellrounded well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
• Competitive base salaries
• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counselling support through our Healthy Minds program Career development and training opportunities
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
About Company
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.
The objective of the Tech Control Management Risk ID, Assessment, Testing and Reporting team is to identify, assess, mitigate, and report on Operational Risk within BU processes for Tech Control Management to ensure adherence to regulatory standards, Amex policy and enhance the BU's resilience through managing a clear methodology of inherent and residual risk.
Tech Control Management is looking for a Manager of Risk ID, Assessment, Testing & Reporting focused on ensuring control management is embedded in the day-to-day operations of our organization. This role involves extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.
Company
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.