Description
The Service Coordinator plays a critical role in managing and organizing the daily operations of HVAC/R and plumbing services for commercial clients.
Key Responsibilities:
- Scheduling: Coordinate and schedule service calls, installations, and maintenance based on technician availability, customer priority, and job urgency.
- Dispatching: Dispatch technicians to job sites in a timely and efficient manner, providing any pertinent information required to complete the job quickly and safely.
- Customer Communication: Communicate with clients to confirm service appointments, provide updates, and address any concerns or inquiries.
- Job Tracking and Documentation: Maintain detailed records of all service requests, technician assignments, and completed work. Ensure accurate logging of job details and requirements.
- Problem Solving: Address emergency service requests and resolve any scheduling conflicts or service issues promptly, ensuring customer satisfaction.
- Data Entry and Reporting: Input and update job status, customer information, and technician schedules in the company's Enterprise Resource Planning (ERP) software.
Requirements
- High school diploma or equivalent
- 1-3 years of experience in an office setting
- Team player mentality and work ethic
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook, Teams, etc.)
- Minimum 50 words per minute typing skills
- Strong attention to detail and accuracy in data entry
- Excellent punctuality
- Excellent communication skills, both written and verbal
- Excellent time management skills
- Ability to handle high-pressure situations and resolve conflicts quickly
- Ability to manage multiple tasks simultaneously and meet deadlines
- Strong organizational skills
Preferred Qualifications
- Associate or Bachelor's degree in business or a related field
- Prior experience in customer service and dispatching in a related field
- Familiarity with HVAC/R and plumbing systems and services
Working Conditions
- Ability to work in a fast-paced office environment
- May require sitting for extended periods, using a computer and telephone
- Occasional lifting of up to 50 pounds
- Flexibility to respond to after-hours emergencies or urgent client needs may be required